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Post by Disillusioned on Apr 10, 2017 17:15:31 GMT
Anyone use them to collect from deadbeat members? If so, how did it go, would you do it again?
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Post by Dale on Apr 10, 2017 18:52:40 GMT
We do. Whenever we sign someone up we always explain the 30 day cancellation notice and have them initial it. I do not send folks that have been with us for a year or more. However, those that have been here less than a year we will. Especially if they just signed up a few months ago.
Our motto is that we hold up our end of the agreement, we expect them to as well. Having their initials is priceless when they pull a "well you never explained that to me".
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Post by timeout on Apr 11, 2017 13:31:51 GMT
To anyone who uses them.. Who do you use or recommend? Any pushback or bad reviews because of your policy? Thanks.
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Post by onewomanshow on Apr 11, 2017 15:36:42 GMT
We use a local lawfirm to collect on debts 120+ days old.Generally we only send people on the reciprocal plans who haven't been longtime members. I'm not going to try to collect on someone that bought a 12 month prepaid from me and didn't have billing on file when they went auto month to month. The terminated member is always sent two statements prior to being sent to collections explaining that all a/r is sent to collections after 120 days and offering to split the balance into two payments for them. So far we have not had too much backlash because of having signed membership agreements and thoroughly explaining the cancellation policy to everyone signing up.
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Post by lorathomas on Jan 15, 2021 8:33:42 GMT
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jc
New Member
Posts: 1
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Post by jc on Aug 1, 2022 19:34:36 GMT
To anyone who uses them.. Who do you use or recommend? Any pushback or bad reviews because of your policy? Thanks. True ? I’m a snap fitness paid up member after reading that I’m putting in notice tomorrow. seems like you guys are all about bullying your members. Anytime fitness new member enroute. |
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