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Post by determined1 on Oct 19, 2017 15:44:21 GMT
As we know snap does little to NO testing of any sort of technology they play around with and roll out. So, they supposedly rolled it out a little while ago. I figured I'd set up this thread to report problems you're seeing, since we know snap's response will be
"Hmmm, no one else is seeing that. It must just be you!"
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Post by dave on Oct 21, 2017 17:21:34 GMT
won't let me unlock to enter prepaid, had to reset passwords three times to get into fitware afterwards. must say ed n was very helpful.
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Post by fishstyxx on Oct 28, 2017 0:01:34 GMT
Well we tried to start this today figuring we could use the weekend to take time to familiarize ourselves with it. Nope. We ran through the setup and received the error:
"Unable to Install FitwareApp" An error occurred while installing FitwareApp
Reported it to the people responsible at liftbrands at 1:58PM EST
6 hours later: No response back
Received an email at 5:19PM that our iPad was now unlocked, but no change.
Sorry, but it shouldn't be that tough to install the app on the iPad.
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Who puts out a video as an FAQ? The whole point of an FAQ is to be able to quickly rip through the document and see what the answer to your question is, or if it's even in the FAQ. A 16 minute video to sit through? Really? Is there any part of technology that this group even has an inkling of understanding. Geesh!!
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So we're paying almost $200/month for this product and the group who sits at the other end of the phone goes home at 5pm and doesn't work weekends? I think they got the decimal point wrong. It should be 2.00/month. HFS!!
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Was this article Helpful? - No
Response back?
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o Have you emailed us? Get a password
If you've communicated with our support staff through email previously, you're already registered. You probably don't have a password yet, though.
Yeah, that's about par for the course. I guess that's one way to control your feedback.
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iPad Training Documents
How to Restore Your iPad
How to Edit Access Card Pricing
Club Contract Configuration Training Document
How to Sign up a Member in Fitware and Send the Signature to the Tablet
How to Register and Setup iPad
How to Setup Tablet Pricing
How to Sign a Guest up Using the Tablet Application
How to Sign a Member up Using the Tablet Application
Here's a revolutionary idea... Stick an FAQ here and here's a Q for the FAQ. Where do you go to download the fitwareapp? App Store? Nope, we know better. (read: we know it'll never pass Apple's QA process, to do that we'd have to hire actual programmers)
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Setting up iPad
13. The system will automatically start
downloading the Fitware app for you. Once
it is fully downloaded you can click on the
Fitware app to open it.
Here's another revolutionary idea: If it doesn't successfully download then provide instructions on how to download it manually?
____________________
I'm starting to recognize a pattern...
The industry puts out standards for processes and procedures...
F those, we'll do it our own way!
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Post by determined1 on Oct 28, 2017 11:11:12 GMT
Any chance on consolidating all that into 1 post?
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Post by snaplongtimer on Oct 28, 2017 14:12:17 GMT
lol fishstyxx is on a roll..
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Post by determined1 on Nov 1, 2017 16:58:58 GMT
What I find interesting is that snap now assumes that clubs have WiFi. I remember many years ago at one of the CON(franchisees)-ventionsI spoke to pete. I think he's always been annoyed at the fact that we're successful and constantly brought up ways to improve clubs and the processes. I mentioned several of the things we were doing to make us stand out from other clubs in the area. One thing I brought up was the fact that we offered WiFi to our members. This was many years before every mom and pop offered WiFi. His response? "That's not a standard at snap fitness. We could come in and force you to remove it". My response? Why not improve clubs to what we're doing than to bring clubs down to the lowest common denominator. He was convinced that our success was simply because our members didn't have a choice. He brought up the fact that they'd be launching a member feedback tool. At that event he stood on stage and made the statement that the new tool would show which clubs were succeeding because of their superior customer service and which one were succeeding because of lack of competition. Guess what petie, we're still kicking our competitors' asses and it comes from being ahead of the crowd, not simply following along.
WiFi is just one more example of the fact that snap is always years behind everyone else and always finds themselves behind the curve and in a reactionary mode.
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Post by snaplongtimer on Nov 1, 2017 21:49:31 GMT
I don't know why Peter said the things he did back then. I've got my own examples. I think he was work in progress at the time and learning his way as well. Unfortunately, we had to pay during the corp learning curve.
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Post by fishstyxx on Dec 2, 2017 18:21:40 GMT
determined1: Sorry, I log on from time to time to catch up and just saw this. I consolidated my rant, keeping the rantlets in as breaks. I'll delete the others
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Post by fishstyxx on Dec 2, 2017 18:41:51 GMT
...and here's the latest issue, which we've seen over and over
fitware on the iPad won't communicate with fitware on the PC. What happens is that when fitware starts it shows the fitware icon and changes to either a blank blue screen or a blank white screen. Sometimes, after about 5 or 6 hours, the fitware app will start, other times nothing changes after a day.
Suggestions from support?
Is the iPad on it's own dedicated private network?
- I find it absurd that it would need its own dedicated network to function. As it is we do have it on a network we set up for our own internal devices. Easyfit kiosk and Nexersys Kickboxing machine are the only 2 other devices on that network.
If it is and no other devices are attached to it I would recommend checking the channels that the networks are on as they should ideally be on different channels to reduce interference.
- Yep, we put it on a channel which none of the other local businesses are on.
We have also had some club report that if they go to the settings app on the iPad -- click on WiFi -- click on the network you are connected to -- look near the bottom of the page -- Click on HTTP Proxy setting -- change to automatic -- save the changes. Then reboot the iPad by holding the home and lock button simultaneously until you see the apple symbol.
- Nope, no luck with that either. So the solution remains wiping everything on the iPad (reset all) and starting with a blank slate.
Can you imagine if you purchased an app on the app store or even got one for free and in order to get it to function properly you had to wipe everything from your iPad and start all over? I guarantee you that after reading the comments from pissed users the app would never be downloaded again. This is just one more example of why this should be handled by a billing/CRM company which focuses on this. Not a group who's playing around with code.
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Post by determined1 on Dec 15, 2017 17:56:14 GMT
Shouldn't we be using technology to simplify our lives? Instead we wait for long periods of time for the iPad to connect with shitware. New members are sitting there waiting for the iPad to finally come around. In some instances it just gives up and lets everything go through. That's fine you think, only to have that account flagged about a month later for unsigned documents. The whole process is flawed and run by incompetent wannabe developers. Send them on their way and let them go flip burgers again, they can only fuck up one person at a time that way. What you gotta love is the system timing out while waiting on the iPad and then having to re-enter everything again.
Simply admit you don't know what the fuck you're doing and go with a company that specializes in this. It's cheaper, better and has better support.
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Post by cheryl on Dec 16, 2017 22:40:32 GMT
Simplify? That's a joke. I had a new member call us asking why we sent them 15 emails, one immediately after the other (ie less than 5 seconds apart) requesting a signature. We of course had to do it that way because our iPad wasn't responding. It really is quite obvious that this group of tinkerers don't have any idea what they're doing and don't want to listen to any suggestions. At this point we've given up pointing out problems because it's like talking to a wall.
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Post by cheryl on Jan 9, 2018 2:56:46 GMT
Kinda stupid that they're locking members out and can't get it working properly. App disappears, no support after hours and members get locked out of a club they just paid for. What kind of customer experience is this leaving them with. Get your act together. No other app paid or free has ever had problems like this, but then again all of those other companies have a clue as to what they're doing.
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Post by determined1 on Jan 27, 2018 0:11:47 GMT
We've had to "reset all" on the iPad multiple times to try to get their craplet to start working again. Blue screens of death, white ones, it's crazy. Could you imagine if you downloaded an app from the app store, ran it and later required you to wipe your iPad and reinstall everything in order to get it to work again. It would be noted in the reviews and no one would ever download it again. Paying $180/month. Hahahahahahaha, not likely. The only way to do that is to be in a communist country and be forced to buy it each month. Oh, or be a snap fitness franchisee.
Franchisees first (right after corporate, Vantiv, Jonas, etc)
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Post by swtexan on Jan 30, 2018 17:22:12 GMT
Anyone having issues with renewing members in the club, having them sign on the iPad and then having the members denied entry into the club due to unsigned documents? Very annoying.
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Post by snaplongtimer on Jan 30, 2018 21:54:38 GMT
I had this problem once. I signed an insurance member and he used my club and another snap for a month or so. Then one day he was denied the other club and got an email saying he had an unsigned doc. Weird because he signed both signatures on signup with me.
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