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Post by cheryl on Jan 13, 2018 20:37:59 GMT
Read through this...
** yawn **
Is anyone impressed with anything listed? Nothing listed is any better than what's standard and expected in other packages.
The dashboard may have a benefit if implemented correctly. We'll see.
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Post by davesnap on Jan 15, 2018 18:10:06 GMT
Big if! Was there ever any functionality to this thing? I also noticed the email from "my" BPS about convention 2018 where they are putting Franchisees first? Do they mean they hadn't done this in the past?
They will never put us "First", if they did we would have more income and less hidden fees taken out every month. Just a thought.
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Post by snaplongtimer on Jan 16, 2018 3:50:42 GMT
I believe the franchisees first thing is just a new "fresh start" they are making at being more attentive to our needs. We have this thing called retention in our clubs and that means engaging the member and making them "first". Maybe they are adopting this on a larger scale.
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Post by cheryl on Jan 17, 2018 14:05:27 GMT
If they truly believed in "franchisees first" they'd scrap fitware and go with an industry leader with 24/7 support. They could use the size of all of their clubs (snap, 9round, etc) to bring the price down to about $50/month with much more functionality and reliability. Just take a look at the fucked up way you have to add tanning to a membership. Another example, look at the process of adding a prospect. First you have to select that you're adding a prospect. That should take you to a page to enter all of the details. Instead it takes you to a page where you have to click on the + sign. Ok, you already told it you're adding a member, why do you have to tell it again. Next you enter all of their data. They're doing a trial? Ok, well that'll ask you for the trial information. Save that and it'll take you to another page. Maybe. If it does take you to the page you enter the barcode and the trial dates AGAIN. This is if you're lucky. If it doesn't pull up the page you have to click on add event. Even then you may have to click on it multiple times. Is this someone's high school project? What's worse is that they charge an additional fee for that mess. Instead of franchisees first they should change it to fitware worst. Hmm, maybe we should have tee shirts made up with that slogan.
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Post by snaplongtimer on Jan 17, 2018 16:01:23 GMT
Actually, if the prospect engager hangs up without allowing you to enter a barcode, you have to click on Enquiry then not interested then Enquiry again and then sale then trial then....ahhhhhhh!!!! I just really wonder who was sitting at the round table when the plans were made to create something like this. Back in the corp world we would bring people from different areas of expertise within the company to sit through design review meetings and give their input. The smallest change or benefit can make a world of difference in your product and save you tons of money in future upgrades. When you ask your BPS why your software does this or doesn't do that, they usually do not know and say, "We are aware of that and are presently working on it." So apparently, they weren't invited to those meetings.
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Post by snap on Jan 18, 2018 14:21:46 GMT
Has it been glitchy for anyone else?? Reports are not working, and they don't offer the same reports either.
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Post by determined1 on Jan 19, 2018 14:09:50 GMT
So far they're basically useless. Some good info, but when you drill down on details you get garbage. Kinda like going to the doctor and they tell you there are some health concerns. You ask about what sort of concerns and they walk out the door. (eg I click on potential lost memberships and I'm presented with a list of all my members) If I received an actual list I might be able to determine what they mean by potential lost memberships.
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Post by davesnap on Jan 19, 2018 16:06:43 GMT
Did anyone get an email about this updated to the dashboard? The first I heard of it is on this page then all of a sudden here it is. Corporate never sent anything out about this. Typical?
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Post by yep on Jan 19, 2018 17:24:53 GMT
Did anyone get an email about this updated to the dashboard? The first I heard of it is on this page then all of a sudden here it is. Corporate never sent anything out about this. Typical? It was posted on the portal a few days ago...Monday maybe? But no email was sent about it |
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Post by snaplongtimer on Jan 19, 2018 21:00:12 GMT
I think the email was on the 11th and the webinar followed earlier this week.
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Post by snaplongtimer on Jan 20, 2018 19:13:40 GMT
Still not a fan of the dashboard in my face every time I log on. I usually have to wait for the dashboard to be loaded before I can switch to the page I really want. All the data and charting is appreciated, but 99% of the time it's account management whenever I log on. The reason I am writing this now is because I just now had to sit here for a couple minutes while it tried to load chart data when I really needed to get to the "sign a new member page." Frustrating.
Not sure if this happened to you. I don't think you can refund a partial amount like we used to. It comes up with an error. It's the same cc and all, but it seems you are forced to refund the entire payment and start over again with the charges.
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Post by yankedchain on Jan 23, 2018 16:22:58 GMT
Still not a fan of the dashboard in my face every time I log on. I usually have to wait for the dashboard to be loaded before I can switch to the page I really want. All the data and charting is appreciated, but 99% of the time it's account management whenever I log on. The reason I am writing this now is because I just now had to sit here for a couple minutes while it tried to load chart data when I really needed to get to the "sign a new member page." Frustrating. Not sure if this happened to you. I don't think you can refund a partial amount like we used to. It comes up with an error. It's the same cc and all, but it seems you are forced to refund the entire payment and start over again with the charges. Same slow load on Dashboard and that thing is glitchy. I use Chrome. Right click on the customer to open in new tab and then close the dashboard tab. Customer tab opens instantly. (if you don't close the dashboard tab you will have to wait for it to load before the customer tab loads) There was a change to refunds, and I didn't think partial was going away. I would love to appreciate their enthusiasm, but shit that restricts my ability to do things really doesn't make me grateful.  |
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Post by cheryl on Jan 25, 2018 14:52:35 GMT
Here's another example of how bad the wannabe developers are. On the dashboard it shows we have 12 prepays expiring this month. All of them have done another prepay, so they won't be ending. How hard is it to check to see if the person extended and not include them? (answer: very easy, unless you have no clue what you're doing)
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Post by snaplongtimer on Jan 25, 2018 19:37:48 GMT
I agree. There was or is still a bug in the system where when a prepaid is ending, members still got an email stating they need to renew even though they did already. I remember getting calls about that.
About the dashboard upon first logging on...I use Chrome and tried many times to open a new tab (which it did), but still waited for the charts to load on the original and then both tabs were up and running. So I tried to quickly close the chart tab and the other still took a little time to load. Whatever...I'll just deal with it. The dashboard needs to be removed as the default page. Simple as that. This is a no brainer.
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Post by determined1 on Jan 26, 2018 17:14:58 GMT
On the dashboard I'd recommend using Firefox or creating an employee account to use when performing standard tasks.
Yep, both workarounds, because you know damn well they'll never fix it. That's the only way you get a bunch of things to work with this software which they wouldn't be able to give away for free if they offered it to non-snap clubs.
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