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Post by Amy on Jul 17, 2016 12:53:24 GMT
In my opinion this tool should go away. This year I have averaged 2 activations/mth but have been billed over $300. We get charged $1 per new member and more if the member signs up for particular services. Clearly the vast majority of members do not want or use this service. We are a strong performing club and have solid onboarding processes which include an explanation of this website and the new member always leaves with a hardcopy including the website address. Yet, only about a dozen have activated in 7months!!! That's nearly $25 for each of the members that activated it. Thoughts?
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Post by determined1 on Jul 17, 2016 18:37:39 GMT
The idea behind my snapfitness.com is a good one, but it's stayed static over the last 10 years or so and the industry and technology have moved well past what it offers. There are free apps which can be easily downloaded which provide far more than what this site currently offers. It needs to be easier to use and provide a greater value. The meal planning would be a great value, but in its current form it's not much use. It gets confused, loses data and is frustrating to use. I don't believe the developers are using it otherwise they'd be seeing the problems quickly.
I haven't used the workout portion in a while, are the videos still on there? Those were helpful, but buried and required digging. They should be right out front. I feel like we're paying a lot of money for this product, but the money is just being squandered. I'm told changes are coming, but not sure if they will be enough.
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Post by snaplongtimer on Sept 22, 2016 21:56:00 GMT
I guess I'm late on this comment, but I agree with the both of you. I just reset my login to the site to check it out again. Haven't used it since I opened YEARS ago. It's confusing and boring honestly. Nice place for advice, blogs and recipes. Never mind the snappies, easyfit and unexpected 8.95 trial offer popups. What are those for? Hey, aren't you supposed to be a member already (to have access to your page) without seeing this 8.95 offer to make you regret not taking advantage of that before signing up? Not sure what that's supposed to be for. I have been asked before why haven't I told them about the trial before they signed up. That's when I mumble and fumble for words. My opinion concerning this site, members want the experience in the gym, not online. Nobody wants to go home and do more homework after you put in a hard workout. Nor does anyone have the time. I say engage the members in house...not send them to a site to retrieve ideas for workouts. This helps create retention. Calorie accumulation fine. Myfitnesspal did a great job for me watching my diet plan and cut up quickly with assistance from a trainer, however the workout profile on that site is incorrect. Oh...my Snap profile labels me overweight. I'm 6'2" 210. Whatever...
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Post by determined1 on Sept 23, 2016 23:48:32 GMT
What would be helpful is a resource within the club which is easy to use and ties into mysnapfitness, or some other app or site.
I was surprised when a former member mentioned to me that he still had access to mysnapfitness.com
Some of the new cardio machines are being set up so that workouts can be sent to them for individual members. Matrix has this capability, but I haven't sprung for it yet, so I can't tell you if it's beneficial or not.
I believe the overweight label is from BMI. Arnold is obese according to that scale, so take it for what it's worth.
Someone said they were going to reveal a renewed mysnapfitness.com at "The" convention (not at convention - wish they'd learn English, but they may just mean that it'll flash the $8.95 BS every second rather than every 5 seconds.
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Post by DeepintheheartofTX on Sept 24, 2016 16:47:35 GMT
I'd really like to hear from whoever is leading the digital strategy at Snap Fitness. I'd like to understand if there is a strategy to provide members a high quality digital experience to track their workouts, reinforce with workout design/advise and nutrition information to inform success, provide club updates and calendar and social challenges. All consumable on the device of your choice.
The fitness industry, like every other industry must respond to changing expectations. Mobile, social and cloud have changed people's expectations and Snap should respond to be perceived as a higher value-add brand. I know what I'm talking about. In addition to operating a Snap Fitness for over 7 years, I've been a Solution Architect in the digital space (including eCommerce at 1 of the highest volume sites on the net) for over 10 years.
Here's a specific example I posted on the MyZone thread on this forum:
More on the digital economy. People are beginning to expect digital tools (think mobile apps connected a service in the cloud) from service providers that connect their lives. So what would this look like in the fitness industry, especially outside of group fitness/trainer led scenarios? Snap could extend the MyZone individual portal with Snap program-specific nutrition and exercise advise content, I like the innovative way some Snap clubs are offering prizes for workout data at a level of engagement for new members (as publicized on the MyZone website), that is just the beginning of how to differentiate Snap's implementation of MyZone that could create additional stickiness. I'd like to see an upgrade to mySnapFitness.com that incorporates a member's MyZone data. But again, this should be an upgraded service with a monthly fee.
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Post by cheryl on Oct 5, 2016 19:20:31 GMT
If you don't need to be a Snap Fitness member to have a mysnapfitness.com account, then why are we being charged a fee when one of our members signs up?
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Post by Tired Franchisee on Oct 6, 2016 20:11:09 GMT
Cheryl: What are all the instances we are charged for mysnapfitness.com account? Is there a monthly report anywhere to verify who we are all being charged for? or is this like our New Membership report that is so inaccurate it is useless?
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Post by cheryl on Oct 6, 2016 21:38:09 GMT
The charge is on the corporate statement. It's something like online fitness center activation or something like that.
On your other point, yes, it's really frustrating that snap can't seem to get any of their reports accurate. They used to have 2 ways to get obtain the number of members you had. These gave 2 different numbers though, and they could be really far off. How did snap fix it? They removed both of those capabilities and now you can only get membership numbers and not member numbers. (Unless it's been added back in).
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Post by tired franchisee on Oct 7, 2016 20:35:17 GMT
The charge is on the corporate statement. It's something like online fitness center activation or something like that. On your other point, yes, it's really frustrating that snap can't seem to get any of their reports accurate. They used to have 2 ways to get obtain the number of members you had. These gave 2 different numbers though, and they could be really far off. How did snap fix it? They removed both of those capabilities and now you can only get membership numbers and not member numbers. (Unless it's been added back in). |
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Post by Tired Franchisee on Oct 7, 2016 22:52:30 GMT
The charge is on the corporate statement. It's something like online fitness center activation or something like that. On your other point, yes, it's really frustrating that snap can't seem to get any of their reports accurate. They used to have 2 ways to get obtain the number of members you had. These gave 2 different numbers though, and they could be really far off. How did snap fix it? They removed both of those capabilities and now you can only get membership numbers and not member numbers. (Unless it's been added back in). |
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Post by determined1 on Jan 4, 2017 23:27:19 GMT
Putting on a snap corporate hat: You're input is very important to us. We listened to what you, our franchisee, wanted and we changed the mysnapfitness.com website.
The bad news? They gutted anything fitness related and it's just for managing your account. This isn't what we agreed to pay for, so are we no longer being charged for this?
As usual Snap has shown that they have no idea what they're doing in any sense of the word. Not technology, not customer service and not fitness.
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Post by fishstyxx on Jan 11, 2017 12:57:37 GMT
So, basically what's happened to this tool for members is that it started off as something which was beneficial and provided by truestar. When the truestar thing ended so did access to the tool. The tool was eventually re-established, but not as beneficial to members due to its lack of features in different areas. Because it's benefit was greatly reduced members didn't use it as much.
So now, since members aren't finding it useful and not using it corporate has decided that rather than improve it and make it something members will use they've decided to scrap it.
It's beyond me why they continue to cobble together pieces of software crap, demand tribute for them, even though everyone avoids them, and abandon projects which could be beneficial and differentiate Snap from other fitness centers. I'm guessing we'll have to wait 5 or 6 years after other fitness centers decide to offer it to their members that corporate will then decide it's something they should offer.
When you're developing software which is beneficial you can market it across the entire fitness industry. When you're developing buggy, clunky, useless software you have to force it down owners' throats. Any wonder why fitware isn't marketed to the industry? Because it's substandard and overpriced. As I've said before get Snap out of the IT business, outsource this to a company that knows what they're doing and make life easier for owners.
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Post by cheryl on May 24, 2017 16:59:52 GMT
Previously mysnapfitness.com was beneficial to members because it included things like meal planning and workout tracking. At that time there was no effort, (zero, zilch, nada) by corporate to make members aware of the site or the tools available to them. Now that that's all gone away the only group to benefit from it's use is the snap mafia. So what I've noticed now is that they're heavily promoting the site and making members aware of it.
So how is corporate the one to benefit? Well, if you ever decide to sell your club to someone who has no intention on running it as a snap club they'll want to have all of the billing information so they can retain the members. Guess who owns all of the billing information? Yes, the snap mafia. They want members using the site to update and enter billing information so that the club has no access to it. This way if you sell to someone who has no interest in running it as a snap they'll have to call everyone to obtain new billing information. Here's what I advise clubs to do:
Purchase a flash drive
Create a file on the drive for billing information
Encrypt the file
Whenever you input or modify a member's billing information create an entry in the flash drive file as well
When not being used remove the flash drive
If a member changes their billing information online call them to obtain the billing information. Everyone in our club knows how bad our billing system is, so we simply tell them the system corrupted their billing information.
Now, if you decide to sell your club you have all of the billing information available to provide to the new owner.
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Post by fishstyxx on Mar 4, 2018 20:57:35 GMT
I'd like to revisit this topic. I believe it's something, which done correctly, would help to differentiate our clubs from others. Here are a couple different points which I'll list separately.
1. This should have an app associated with it so that it's portable.
2. One argument I've heard for not having it is that there are plenty of free apps out there. Why should we have another one?
a. It could be powered by a company who's already developed a free app, but branded this one as a Snap tool.
b. Clubs already have a similar base of equipment. It could include videos on all of YOUR CLUB's specific equipment
c. You could modify the list so it's tailored to your club
d. Data from the fitscores/roadmaps could be pulled in
e. Workout data from MyZone should be pulled in
f. A workout plan for the day could be incorporated based on what's been eaten, BMR and calories already spent.
g. Classes could be loaded in and parameters entered by clubs so that a class could be suggested to meet the member's fitness goal.
3. There may be a bunch of free apps, but it's not personalized to your club. They can easily take it to Joe's gym down the street.
To me it seems like we were out in front of a lot of clubs years ago with easyfit, the easyfit kiosk and mysnapfitness.com. Unfortunately this was all left to whither and die on the vine rather than improve it and keep it relevant. I know there are those that dislike easyfit, but I believe that one of the problems with that tech was that it was supported in house. A key differentiation from MyZone is that MyZone is a separate company focused on that product and selling to ALL fitness clubs. That may mean it doesn't differentiate us from everyone, but there are ways to create a fitness ecosystem (a fitcosystem) where multiple components work together to create a unique, intuitive member experience. This will make it easier to keep the member involved, on their workout path and getting the results they struggle to get at other clubs.
Also: Scroll up and read the post from DeepintheheartofTX, it contains several good points
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Post by cheryl on Mar 19, 2018 13:51:18 GMT
Still waiting on the revamp of this. It's been almost 6 months since they promised changes to it (for the positive). In its current state it has little to no benefit to anyone, but corporate continues to charge for it.
Ever feel like corporate is made up of a bunch of politicians? Lots of talk, but they never do anything.
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