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Post by firecrackergirl on Nov 12, 2016 20:16:46 GMT
I never agreed to the CC terminal and subsequently never received it or was billed for it.
So if I don't respond to the ipad will they not bill me?
how does this work? I already have an ipad can I just use the one I have.
Also can we still do paper agreements?
Thank you
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Post by Dale on Nov 15, 2016 13:55:05 GMT
You are not getting billed for the ipad...you, well all of us, are getting yet another new fee for technology efforts from corporate. This includes snapfitness .com which we already pay fees for and they admit less than 2% of all members currently use it (ugh!) -Anniversary billing which we and I promise 90+% of clubs won't use and don't need -Account updater which is the one positive. Keep in mind this is part of the new tech fee and they get us on the other end with a $1 per decline fee!! And this technology is a year late. How many cards changed numbers due to the new chip enabled cards and translated DIRECTLY to less money in our pockets??? -Decline revovery-nothing makes me happier than not collecting any $ for a declined account and then my corporate office hits me with a fee for it!!!!!! -auto-resubmit- this along with auto updater are the only 2 really usefull improvements -Profitability-what the hell is the purpose of this?  Waste of time on corporate's part -Electronic agreements-maybe a nice to have but not worth a new fee for |
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Post by snaplongtimer on Nov 15, 2016 20:50:30 GMT
We can still do paper agreements and manually enter everything as a backup in case the ipad gets trashed. There are just new tech fees every time they make a change as Dale mentioned.
Years ago they set me up with an electronic signature pad I never used. That's a $90 option now so I was probably charged double that back then. Oh...wait..there it is between the wall and my cabinet new as the day I was charged for it...never used. I remember 9 years ago they said it is for when we go to paperless agreements soon. That was before Checkfree.
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Post by cheryl on Nov 17, 2016 14:28:47 GMT
They don't car if you use it or not and don't have a clue how to use most things themselves. As long as they receive a fee for it then that's all that matters. I remember the surveillance system we got from them. Total crap and they could never figure out how to actually use it. They only seemed to be concerned that members saw the monitors so that they knew they were actual cameras and not fakes. Cost was about 4x the cost of a much better system, with an actual support team.
One thing we've learned is to keep away from anything technology related with snap. They just don't have a clue as to what they're doing, don't care and don't respond. All they care about is getting that monthly fee.
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Post by snaplongtimer on Nov 17, 2016 21:34:14 GMT
Thinking back it seems everything technology related installed by Snap was subpar. My experience is replace everything yourself. It's all out there and more bang for the buck. From LED lighting (which they wanted to rape us on price) to installation of the cheapest televisions at the maximum price. It's all about profit margin to the corporate office and we are their customers unfortunately. I'm about ready to throw this cc terminal in the garbage. Too many f'n errors and dual pending charges on customer's accounts which they are alarmed by. I don't get it. I'm always crossing my fingers every time they swipe or insert their card hoping fitware doesn't freak out.
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Post by cheryl on Nov 18, 2016 17:49:25 GMT
So once again we'll be paying additional fees for things we don't want and won't use because liftbrands/snap launches half-baked products which they don't support, except to tell you they filed a ticket. Is liftbrands based in the soviet union. It seems to mimic that mindset.
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Waste of time on corporate's part
