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Post by patdaddy4 on Apr 7, 2017 13:07:38 GMT
Did everyone get this email?
-----Original Message-----
From: "Danielle Nelson" <dnelson@liftbrands.com>
Sent: Thursday, April 6, 2017 4:38pm
To: "Danielle Nelson" <dnelson@liftbrands.com>
Subject: April corporate billing notification
Good morning,
Please forward the below message to your club owner if you are not them.
The purpose for this e-mail is to bring to your attention an issue that was discovered with your March corporate billing and the correction that will take place on your April corporate billing. With the March corporate billing, we implemented a new invoice item which is “Online Enrollment Dues at Signup Credit”. In case you are not aware, with online enrollment now collecting membership dues at sign up on your behalf, you will see a credit for everything we have collected applied towards your corporate billing. With the March corporate billing, we have discovered that due to a script error, you were credited too much. What we have done to correct this is placed an invoice for the full amount that you were credited in March on your April corporate billing and then placed two credits on your April corporate billing. One credit for the correct amount you should have been credited in March and one for the correct amount you should be credited this month. If you have any questions on this, please let me know.
Thanks and be well,........................
And, oh by the way, Danielle forgot to mention you might also notice an increase for certain fees this month due to a rise in the consumer price index.
Franchise Fee
Marketing Fund
Website Fee
Membership Maintenance
New Membership Fee
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Post by Amy on Apr 7, 2017 13:13:10 GMT
Got it! Don't worry, just raise your rates and forget to mention it to your members.
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Post by Tired on Apr 7, 2017 14:19:47 GMT
Thanks... we did not get this email. Nor do we have Declines in yet... wth
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Post by Circling the Drain on Apr 7, 2017 15:23:54 GMT
Did not get the email. Still no declines on day 7. No explanation from corp. WTH?!
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Post by Circling the Drain on Apr 7, 2017 18:36:04 GMT
Interesting that we were already charged a Decline Recovery Fee on our April corporate statement, but they can't seem to produce a report for us yet?
And yes, our annual fee increases were included this month too, I believe a month earlier than last year.
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Post by determined1 on Apr 7, 2017 19:32:45 GMT
I'm guessing the decline recovery fee on your April statement would be from the declines in March. However, good luck trying to figure out which members those are for because there are no details provided. This goes for your new membership fee as well. Your BM, I mean BP, will tell you that you can run a report showing new memberships, however, those numbers never match up. Snap has little to no accountability in showing that what they charge in different areas are accurate.
Add to this that members whose billing was declined tell me they received no phone call or email notifying them of their decline. I verified their email address and phone numbers. Were they on the list? The whole program just seems like a scam they're pulling on their franchisees. The idea being that if you charge each franchisee a few bucks here (decline recovery) and a few bucks there (new membership fee) that you'll be able to skim a couple extra million dollars from your franchisees.
Snap just comes off as either a corrupt or incompetent organization. Whichever it is it's not good.
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Post by DeepinTX on Apr 22, 2017 16:15:10 GMT
After doing year over year financial analysis (2015 v. 2016), we realized our fees increased over $8000 in 2016...let that sink in. Combined with a flattening of our YoY growth in 2016, we went from marginally profitable (Net revenue less than 10% of Total Revenue) to Just Barely Above Break Even. Thank You Snap Corporate for increasing fees while falling behind industry trends. So I have higher fixed costs, no new offerings to create additional revenue streams and create customer stickiness. In fact, the opposite, they want me to invest and increase my fixed costs with MyZone and PT to run group workouts (think OrangeTheory) and just give it away for free. WTH?
Why haven't they realized a tiered membership system with a premium tier that includes MyZone could work? But they don't have the vision, processes and controls in place to make it work. For example, a basic membership member can buy a MyZone belt on the web, come into my club and use MyZone system without paying for a premium membership. There need to be processes and controls that preclude that happening for me to invest in it. I think it's a reasonable expectation to generate incremental revenue for premium services. But I no longer think they are interested in my success. They just want me to make the investment in the MyZone system so they can get their percentage, but aren't really invested in long term my success. I'm So Done.
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Post by greenergrass on Apr 22, 2017 20:35:36 GMT
MyZone will be part of every franchise renewal. They apparently couldn't get enough interest with Club30? When was the last time Club30 was mentioned? It didn't seem to last long! So now MyZone will be mandatory rather than opt in. Just like everything else shoved down our throat. Either conform, or sell. Or just close.
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Post by snaplongtimer on Apr 25, 2017 15:30:48 GMT
1. Conform
2. Sell
3. Just close
Considering the financial situation and the declining business over the years due to competition and other factors, #1 & #2 are becoming more and more difficult for me to bring to reality versus #3. How disappointing and frustrating.
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Post by cheryl on Apr 26, 2017 2:03:14 GMT
The problem I see is that they took advice from gary findlay and decided the best way to increase revenues wasn't to increase the member experience and increase memberships, but rather to fleece the current franchisees. It works for a year or two, but eventually you tax the franchisees to death and they're forced to close. Curves was a perfect example of how that didn't work, but snap corporate is just too stupid or too greedy not to realize that going down the same path as Curves isn't a winning plan. So how many Curves are there out there now. We used to have 6 in this area, there's now 1, and I doubt they're collecting from that 1, what they used to collect as 6.
Collect $3 from 6 clubs you get $18, run that up to $7 and sure you collect $42 at the start, but when all but one close, now you're collecting $7. Some people just cant do math, (and I think a lot of them are trying to write shitware code).
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Post by greenergrass on Apr 26, 2017 3:15:14 GMT
1. Conform 2. Sell 3. Just close Considering the financial situation and the declining business over the years due to competition and other factors, #1 & #2 are becoming more and more difficult for me to bring to reality versus #3. How disappointing and frustrating. I'm heavily leaning toward #3. Just have to pull the trigger. I think the predictions for how many clubs will close is underestimated. I think the predictions by corporate for how many locations will be taken over by new owners is exaggerated and overestimated. The locations that are left will end up paying more fees to corporate to make up the losses. It's all pretty frustrating because wood flooring is not going to bring anyone leads. And I didn't get leads because of Nascar or Thomas Rhett. I'm not sure how another sponsorship will be any different. It's not going to bring someone to MY or your locations. And MyZone is not going to get me new members or affect retention. From what I've heard (or just not heard), members just are not buying these. So we need to pay $169/month for what? To put a display in the club in order to keep a couple of members happy? Should we also change our name to RED THEORY? Or Snap Theory? The thing that gets corporate upper management in trouble often times is EGO. I've seen (from a distance) huge deals go south and business relationships end because of EGO. In this case, the Snap Fitness corporate EGO has convinced themselves that they have this plan that will work, if they can just get all the parts working (ie. shove it down our throat, do this or we can find someone to buy your club).... Problem is, we've experienced so many failures and spent so much money on those failures, under the guidance of corporate Snap Fitness. Now they take us in a different direction, ask us to spend more, invest more, or the alternative: take a hike. See ya! And why? Because this time they are right? Can anyone blame me/us for being skeptical? |
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Post by snaplongtimer on Apr 27, 2017 19:12:46 GMT
When the corp office makes more from your club location than you do, it's a depressing thought..
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