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Post by Disillusioned on Apr 18, 2017 19:20:37 GMT
Hey everyone,
I have a question for you all. I have a member that came in and was working out. He put 90lbs on a 35lb woman's Olympic bar and while seated on a multi-purpose bench, tried to lift it above his head. This didn't work so well and he ended up dropping the bar. It fell on the bench and bent, so now the bar is useless, luckily the bench wasn't broken.
The question is this: I know who he is, but he didn't have the guts to tell us that he did it.
How would you handle this? I'm thinking I have the following options:
1) Eat the loss and let it go <-- more iritated that the guy did something this stupid and then didn't tell us about it.
2) Confront him
3) Confront him and terminate his membership
I would try to recoup the loss but he's a cash member.
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Post by Circling the Drain on Apr 18, 2017 21:18:38 GMT
I think it depends on what type of member the guy is. Yeah, he should have definitely owned up to it. But besides that, has he been a member for a while? Does he pay you on time even though he's a cash member, or do you always have to chase the money? Is he respectful of your facility, and of other members, or does he like to show off? I'd talk to him and give him a chance to explain. If he is sorry and now understands what he did wrong, I'd eat the loss and let it go. If he's a jerk about it, terminate him.
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Post by determined1 on Apr 19, 2017 18:40:48 GMT
Regardless of what you decide to do I would definitely bring it up. I'd do this because I want members to know my cameras work. The original camera system we had to buy from snap was awful. We couldn't review anything with it and snap's support group couldn't figure it out either. They sell it and then scratch their heads trying to figure out just how to use it. Our current non-snap camera system is amazing (and about 1/4 the price). Anyway, I'd mention it so that he knows you know. The next steps are really a judgement call. What I'd do is:
Pull him aside. into an office if you have one. I'd bring up the incident and then ask him how he thinks you should handle it. Prior to the meeting I'd have in my head what I'd want. We have barbells that range from $250 to $500. If you terminate him then you're not going to recoup anything. If he treats equipment poorly then it may be best to cut your losses. Lots of factors to take into account.
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Post by greenergrass on Apr 19, 2017 19:40:53 GMT
You may want to make it a formal process and write it up that way. Call it a safety and liability issue. Present it to him. It's a safety issue - he could have been injured (with the agreements, you are not responsible, right?) and liability - the cost of broken equipment. Let him know it will be attached to his account and, if you want to add this, there is also an invoice (see what he says).
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Post by snaplongtimer on Apr 19, 2017 20:41:01 GMT
People generally apologize for their stupidity on the floor. At least mine have always done. It's hard for me to ask them to pay for anything after that, unless it's major damage, but speaking to them (while having the video queued) certainly won't hurt. I have left damaged equipment out on the floor for others to see what some idiot did so they all learn. This while I order another.
Examples of idiocracy I have seen..
A member placing a loaded barbell on the edge of my padded bench and cracking the board within. All because they didn't want to reach down to the floor.
Oh yes..this one takes the cake and pissed me off beyond all reason. Two of my treadmills had indentations on the treads. Complete morons ran on my treadmills in their cleats. Maybe I should have posted signs saying, "Please don't run on the treadmills in cleats." My bad...
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