Post by determined1 on Jun 10, 2017 15:29:46 GMT
Apparently there are instances where shitware won't be able to collect dues on an account. This can happen if the credit card is no longer valid. The correct process is to make the account as delinquent so that the outstanding balance can be collected. Shitware doesn't always do that. In some cases it simply tallies up the outstanding balance and leaves the account with an OK status. A franchisee in the censored snap portal pointed out how to find these accounts. Go to
Reports > Financial Reports > Accounts Receivable (filter out things like terminated, suspended, etc)
and look down the "> 90", ">180" columns. Amounts in those columns will show you who's accounts are kept as OK status, but you're collecting $0
I'm sick to my stomach in looking at this. We have thousands of dollars not being collected and all of these people are coming in regularly.
If a franchisee knows about this then you can be sure that corporate is also aware of it. There are several things corporate could do
1. Send out an email to make owners aware of this and find these themselves
2. Write a script which first filters for accounts with past dues balances greater than 60 days (60 as a default, but definable by the club), then filters for accounts with OK status. Next email the club to make them aware
3. When a member checks in display >60 past dues as either $0 in green or the amount due in Red. In some of these cases flashing red with sirens going off.
Unfortunately corporate has done nothing but look the other way. I'm not sure if they're hoping nobody notices because admitting it would point to just how bad this billing system is which is being shoved down our throats.
I feel like I've been punched in the gut and played by a fool by both members who have been using the club and paying $0 and corporate who just lets it happen.
Reports > Financial Reports > Accounts Receivable (filter out things like terminated, suspended, etc)
and look down the "> 90", ">180" columns. Amounts in those columns will show you who's accounts are kept as OK status, but you're collecting $0
I'm sick to my stomach in looking at this. We have thousands of dollars not being collected and all of these people are coming in regularly.
If a franchisee knows about this then you can be sure that corporate is also aware of it. There are several things corporate could do
1. Send out an email to make owners aware of this and find these themselves
2. Write a script which first filters for accounts with past dues balances greater than 60 days (60 as a default, but definable by the club), then filters for accounts with OK status. Next email the club to make them aware
3. When a member checks in display >60 past dues as either $0 in green or the amount due in Red. In some of these cases flashing red with sirens going off.
Unfortunately corporate has done nothing but look the other way. I'm not sure if they're hoping nobody notices because admitting it would point to just how bad this billing system is which is being shoved down our throats.
I feel like I've been punched in the gut and played by a fool by both members who have been using the club and paying $0 and corporate who just lets it happen.
