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Post by determined1 on Nov 15, 2017 4:05:28 GMT
I was talking with a lawyer friend of mine who had looked at the FDD a couple years back. First off, he said that the FDD was the most oppressive one he had ever read. snap is basically a huge bully and treating the franchisees as glorified managers. However, managers laying out their own cash and taking all the risks. He pointed out the fact that snap lays claim to every part of your business and tells you they own all of it and you own nothing. This includes...
Your member list Your member's billing data Your club's phone number Your club's facebook page Your club's yelp page Your club's instagram page (insert any social media data in here)
So most likely they probably lost a legal battle where an owner leaving the system won because they collected and maintained the membership agreements. snap's counter to that? Take that away from the club and store it on server's owned by corporate. This is why the big push. If they don't have it they can't enforce it. I'd recommend continuing to have your members sign a paper document which you keep.
The other disturbing thing is that snap's legal group put together the "contract", but then forces the franchisee to assume liability for it. They screw up you pay the price and snap assumes no liability. If you don't agree then your members are locked out. You have no other course of action and are forced to agree under duress.
Over and over again it's nothing but bully tactics.
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Post by determined1 on Nov 19, 2017 2:45:30 GMT
One other thing to think about. Notice how as soon as everything useful was stripped out of mysnapfitness.com snap hq added the ability for members to add their billing info themselves, thereby taking the club out of the loop and ensuring you don't have current billing info. This is to make it as difficult for you to sell your club to someone who wants to go independent.
I'm sure snap was charged something like a nickel when someone activated the nutrition or fitness capabilities of mysnapfitness.com, which is why they didn't want to advertise it, meanwhile they turned around and charged every franchisee.
If sap [sic] put as much effort into improving the member experience as they do in locking franchisees into their system we might have a worthwhile product.
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Post by cheryl on Nov 19, 2017 22:36:15 GMT
Never thought about that. They probably saw clubs sell out to private owners and are now using this as a way to try and make things as difficult as possible to sell your business to who you want. It's funny (actually sad). You do all this work to build up a customer base, the snap mafia does absolutely nothing, and they lay claim to every bit of work you've achieved.
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Post by determined1 on Nov 26, 2017 14:25:06 GMT
Also, think about this. Do you have access to those digital documents after they're signed?
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Post by snaplongtimer on Nov 27, 2017 15:40:47 GMT
The signed documents are in the documents folder if that's what you are referring to. We need to have access to them always.
I believe the reason for hiding the cc number is exactly that. They'll probably tell you it's for added protection of the consumer which is fine, but there have been closing snap clubs selling their database to competitor's in the past and transferring all personal data.
Aren't all franchisors essentially the same? They all keep you under their thumb. None of them want to allow you to use their brand as a launching pad for your own business. I've been told how ruthless franchisors were before I even felt the pinch. I really don't hear too many good things about franchising period except it's an easy way to throw a business together quickly. Everyone I have met that has previously owned a franchise will never do it again for all and more of the reasons you guys have listed above.
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Post by patdaddy4 on Nov 28, 2017 11:50:37 GMT
Snaplongtimer, I don't see membership agreements anywhere in the Document tab in Fitware....
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Post by determined1 on Nov 28, 2017 14:31:53 GMT
Yep. Confirmed. That's where they are.
However, on the cc numbers. Snap refuses to turn over ANY credit card or EFT data in order to transfer the business to a non-Snap owner. So at the end of your agreement you can sell the business, but the new owner is going to have to collect all of the billing information for EVERY member. This is why you need to keep this data. Put it on a flash drive and copy it to another flash drive once a week. Flash drives can and do go bad. When you sell the business all of that data can be imported into the new database.
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Post by snaplongtimer on Nov 28, 2017 14:57:52 GMT
You can only view electronic versions created since the ipad signature requirement. You may be looking at a long time running member in which case there is nothing listed under that documents tab. You would have their signatures on paper.
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