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Post by cheryl on Nov 25, 2017 0:56:33 GMT
I accidentally found this once, but can't stumble on it again. Does anyone know what you need to do to pull up a report showing members with INVALID billing info. Apparently fitware isn't smart enough to mark these accounts as delinquents and just lets the members run up a tab on their INVALID form of payment. Why are these people allowed to monkey around with code?
This is the sort of information which should be presented to you when you first log in. Basically, here are some things which you may want to deal with now. Instead they're hidden in the system unless you know what sort of report to run and what information to select to get what you're looking for. Basic stuff.
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Post by cheryl on Nov 25, 2017 0:59:33 GMT
Oh, there's also a way to get the system to search for the last 4 digits of a credit card. Helpful when the processor refuses to give you the name of the person disputing their charges.
Unfortunately, that was another one I stumbled upon, but not easily found.
Financial Reports > Payment Method Lookup
found the other one too
Financial Reports > Payment Method Status (select INVALID) View report
Those are 2 great examples of things which should be on a "dashboard".
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Post by snaplongtimer on Nov 27, 2017 15:43:01 GMT
Never mind useful information, Cheryl. I enjoy watching the same old bar charts blow up every time I log on.
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Post by cheryl on Apr 4, 2018 15:37:52 GMT
Since it's that time of month I just thought I'd bump this post so that owners can identify issues. Not sure why this doesn't appear on the dashboard. It should come with big flashing lights and a warning alarm.
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