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Post by Amy on Nov 11, 2015 4:09:13 GMT
In the past there was a place for Snap zee's to have open and honest discussion regarding the direction of this franchise without the corporate office editing what is shared on the current forums. I hope that this forum will provide an opportunity to voice our concerns and/or compliments on the leadership and direction the franchise is heading. I would like to initiate the first discussion regarding Fitware and the upcoming 30% increase in its fees.
Two years ago we paid $45/month or $540/year for Checkfree. Today we pay $1,188 for Fitware and the member engager. Beginning in January the fees go to $155/mth or $1,860for fitware, member engager & the new prospect engager. Our opinion is that we can do everything the member engager and upcoming prospect engager can do on our own quite easily. The bottom line is the additional $86/mth that we are being charged for these "engager's" is ridiculous.
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Post by determined1 on Jul 17, 2016 18:28:56 GMT
We find both of the engagers Iill planned and poorly executed. Basically these are poorly written applications for the simple reason that snap can claim they've added a feature and charge more money for it. We don't use either one and find them to get in our way more than anything else. Compare fitware to other fitness billing and management systems and you'll find that they are about 3 times the cost with almost none of the functionality.
What we really need is the ability to get new billing information automatically. This would help us greatly increase our retention numbers. What we're getting told is that fitware can't do this. This results in billing being declined. When a bank's database is hacked and they cancel millions of credit cards we see our decline numbers jump. What snap does is charge us for the declined accounts. This just adds insult to injury. Snap tries to justify the additional charge as a cost of sending out spam and calling members with pre recorded messages, which members simply hang up on as soon as they hear it's not a live person.
The pattern is consistent, provide a service of little to no value and force franchisees to pay for it. The decline recovery program was an opt-in program, but I guess they found no one wanted it and decided to simply force owners to pay for it.
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Post by Circling the Drain on Jul 18, 2016 19:30:12 GMT
The amount that our club fees have increased over the last year alone is infuriating. We should be charged NOTHING for MySnapFitness.com because it is useless. The only members I have that use it are the ones that need to print off their club visits each month for reimbursement purposes. It used to be that we were only charged for the members that set up their websites; now it's for everyone. And I hate that we are forced to pay for the Prospect Engager, Member Engager, and Decline Recovery. Are clubs really so busy that they can't do these things on their own? I WISH that was our problem. With all the low priced competition we are circling the drain. So the continued raising of the club fees and giving us programs we can't opt out of is just another slap in the face!!
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Post by Independent on Jul 18, 2016 19:41:53 GMT
Circling...you bring up great points with the prospect engager and member engager (along with mysnapfitness.com)...we don't even use these...they are cumbersome to say the least and really are of no use.
Boy, the more I read here the more I realize there are a lot more problems/issues with this francise: mysnapfitness.com, prospect engager, member engager, fitware, 30 day trial, decline recovery fees. Oh yeah, one of my favorites is the $15 dollar finders fee for online enrollments. The online enrollment is wholeheartedly part of the website which we pay a fee for. Why the hell are we getting hit for $15 a pop when people join online via the website (rhetorical question I know....to fund pete's African adventures).
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Post by FitmareUser on Aug 12, 2016 16:40:01 GMT
It's definitely time corporate realize and acknowledge how Cripwpling Fitware was and IS to their Franchisee and their brand. We need to make an issue- they only continue acting mountains of new fees and HOURS of work to chase new billing and a 5% loss of Membership nothing to OUR BOTTOM LINE. Now they are trying to FORCE us to sign a 2 yr contract to rent new hardware for their POOR PRODUCT that has never worked... All in favor say "I"
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Post by Amy on Aug 15, 2016 23:05:11 GMT
FitmareUser...Fitware costs us $1,860/year!!!! vs. $540 w/ Checkfree. I DARE corporate to show us the ROI. Where are overall franchise memberships? What is avg. zee revenue between the two systems. No way this system is paying for itself.
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Post by cheryl on Aug 15, 2016 23:35:59 GMT
It's worse than that. Not only is there no ROI, but fitware is costing us dollars by changing data, removing data, etc. See my other recent post, it's infuriating just how bad fitware is. If they think it's any good they why don't they try to sell it to non-snap clubs?
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