Post by cheryl on Apr 7, 2018 18:26:32 GMT
Haven't seen that yet, but each time an account changes from joint to single, family to joint, single to joint, it wants signatures, regardless of age. I have some accounts who change between single and joint every couple of months. Each time it requires a signature. They ask the same thing every time, "Did anything change since the last time I signed?". I can honestly say I don't know, but it really gets annoying to the members. Why isn't there a signature on file option? If the verbiage hasn't changed then the software should be smart enough to realize it already has a signature agreeing to those exact Ts and Cs. After all it is a computer. It can figure it out if you program it in. The people fiddling with the software are either stupid or lazy or both. One of the key goals of programming is to make things easier on the end user. This is completely ignored.
Does anybody have an accurate term for the tinkerers? They sure as hell aren't developers.
Had a new employee last week sitting at the system with a customer waiting for several minutes. I saw and walked up to see what the delay was. She said she was just waiting for the system to finish processing. I had to point out that the system wasn't really processing. She had to press the process button. Confused, she asked if that would bill the customer twice. Of course that got the customer concerned. Next came the question, "If it isn't really processing then why is the status showing PROCESSING?" Oh, that's just because the tinkerers are just too stupid or too lazy to fix it. At that point we just point out to the customer that snap is writing their own software and doing a horrible job at it. One customer asked "Aren't you a fitness company? Then, why is the company writing software". Well, actually they're not. They bought the software from another company and they're just playing around with it... badly.
If they were any good they could market the software to other fitness clubs. However, we all know that NO fitness club in their right mind would ever buy it. snap would have to sell it without letting customers try it first and then force them to sign a 5 year contract.
Does anybody have an accurate term for the tinkerers? They sure as hell aren't developers.
Had a new employee last week sitting at the system with a customer waiting for several minutes. I saw and walked up to see what the delay was. She said she was just waiting for the system to finish processing. I had to point out that the system wasn't really processing. She had to press the process button. Confused, she asked if that would bill the customer twice. Of course that got the customer concerned. Next came the question, "If it isn't really processing then why is the status showing PROCESSING?" Oh, that's just because the tinkerers are just too stupid or too lazy to fix it. At that point we just point out to the customer that snap is writing their own software and doing a horrible job at it. One customer asked "Aren't you a fitness company? Then, why is the company writing software". Well, actually they're not. They bought the software from another company and they're just playing around with it... badly.
If they were any good they could market the software to other fitness clubs. However, we all know that NO fitness club in their right mind would ever buy it. snap would have to sell it without letting customers try it first and then force them to sign a 5 year contract.
