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Post by peterlafluer on Mar 26, 2018 22:33:22 GMT
I'm on like my 10th BPS or FAM. (The should be acronymed WPS because they are worthless.)
I want to know what purpose they actually serve. I am never actually able to get ahold of them. I have yet to have one solve a problem for me. The contact I do have I am usually treated like I am their employee rather than the owner of the business. (Aren't they supposed to work for me??)
I'm sure the turn over rate is so high because even they don't know what they are supposed to do. I can't be the only owner that thinks we could do without them.
God I wish I would have just opened up a UPS store.
Sorry for the rant.
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Post by snaplongtimer on Mar 27, 2018 13:41:03 GMT
How funny..I was just at a ups store this morning wondering what it would be like to run that business. Don't ever see any people there, but then again it's a drop off your package and split type of business. It seems the BPS are always redirecting my calls/emails to the appropriate person to handle a problem. Although, they can transfer a member's account immediately, give you reasons why you shouldn't throw in the towel and ask how excited you are about going to the convention. Yay!!  |
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Post by cheryl on Mar 27, 2018 17:48:11 GMT
What would you like your BPS to be able to do? From what I can tell the majority of them are former personal trainers at big box gyms. If you're working on putting together or tuning up your personal training program then they're a good resource. This is where their expertise lies. Additionally if you're putting together group classes they're a good resource.
For most issues they don't have the authority to do anything, so they have to reach out to someone else. For technical issues, like fitware, well they're probably as frustrated as we are. The difference is they're not allowed to complain about it. They also don't have much, if any, first hand experience with it, so they have to forward it to tech support. I'm sure many of them have used industry standard CRM programs, but does them no good. Going to your BPS is really a waste. It's quicker to just go to tech support. (Then it'll sit there for weeks if it's something broken, badly). If it's something which should be done better then they'll file a ticket on it.
As far as being treated like their employee, I think that's to be expected. That's the snap corporate culture. Franchisees/owners are considered lazy, stupid (ie disengaged) complainers. This is spouted off by the fat man constantly. I can only imagine how much of an echo chamber corporate is. Kinda why I consider the whole "franchisees first" slogan nothing more than a bumper sticker.
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