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Post by peterlafluer on Jun 5, 2018 19:42:37 GMT
So, did anyone else run into a bunch of accounts declined due to this error (Unknown Terminal Transaction Failure)? I had about 15 at each of my clubs, after the the third one I contacted to "update" their CC info who told me "It's the same card." I contacted tech support. Tech support told me I was the only one having this issue, (of course) and that they only have couldn't help me.
SOOO, of the 30 members declined, I will recover probably 5, get another 5 who will pay but "need to cancel".... and the rest will be gone to the wind. I get charged 30 dollars from corporate (not to mention the management fee). All of this for a problem that no one can tell me an answer to, and I am the only one that it happened to. This is probably my fault for being a detractor... or dis-engaged... or unable to attend the roadshow 900 miles away. Right?? my fault. It's only roughly 400/month I lost.
Say, are the gaslights brighter in here today? or am I just going crazy.
Franchisee's FIRST!!
-Peter Lafluer
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Post by cheryl on Jun 5, 2018 21:10:09 GMT
We saw this both last month and this month. Not all said Unknown Terminal Transaction Failure, some were just generic error messages. However, it's the same conversation about nothing changing on the card. We ask if the card was replaced with a new chipped card, because sometimes the expiration date will change. Nope, same expiration date. I really find it weird that they screw things up and then profit from it. Shouldn't you be punished financial for screwing up, not rewarded?
When they said "you're the only one" did you hear them whisper "at your club" at the end of the sentence?
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Post by yankedchain on Jun 6, 2018 22:25:26 GMT
I called in last month and asked the same questions because the reason was all the same and worthless. Same as the OP, I lost members. Maybe it is Corporate's way of weeding out those that have not been to the gym in the last 90 days. Whenever they tell me I am the only, it guarantees me there are more out there with the problem. I check the censored facebook group and sure enough....there are several posts on this problem I am the only one having.
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