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Post by IHateFitpass on Jul 6, 2018 4:24:08 GMT
So it seems most franchisees are not particularly happy with Snap corporate. Since we are being forced to attend this years convention why don't we make it into something positive. Lets use our collective dissatisfaction to force them to change. I would like to suggest something easy to change that will have a big positive impact on our stress levels as well as the overall reputation of the brand. Yes the number 1 change I would like to see is the replacement of Fitware but considering how many years it took for corporate to implement that my franchise agreement would expire before anything actually changed. I believe the simplest change they could make that would have the biggest impact would be to eliminate or at the very least make it opt-in/out is the Fitpass. I agree the Fitpass might work if your club is rundown and you are located in the getto but giving away a month and not collecting the card fee or program fee is exactly opposite of what they are telling us to do. When I think boutique I think exclusive, fancy, high end not FREE! FREE! FREE!!! Its also a serious safety issue allowing anyone in your gym without meeting them. I can only imagine how many problems franchisees have had with schetchy Fitpass people. What are your ideas? I hate Fitpass T-shirts? Do a survey as franchisees enter the hall and present the results in front of everyone? Pepper the corporate speakers with questions about why we are forced to use the Fitpass? "Shove Fitpass up your %@$#" signs?
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Post by cheryl on Jul 6, 2018 13:10:11 GMT
1. It should be opt-in/out 2. It should be home club only 3. Funny, there's no fitpass for Australia, New Zealand, etc 4. The new website has fitpass as the first thing you see when you scroll down 5. Decide you just want to sign up? Well wait, before you sign up, how about buying a fitpass. Yes, this is true. If you decide you want to sign up they'll try to get you to buy a fitpass instead. 6. Corporate continues to make the claim that franchisees overwhelmingly like it, based on their (fabricated) numbers.
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Post by thatkidfromjersey on Jul 7, 2018 13:12:45 GMT
@ihatefitpass - No one is being "FORCED" to attend convention. You are being MANIPULATED to attend convention.
First of all, unless you live within driving distance to Vegas, it is going to cost far more than $1,000 to attend convention, so it is still a financially beneficial move to not attend and pay the fine.
Having said that, just because Lil' Pete threatens to impose a fine does not mean he is contractually, legally, or otherwise entitled to do so. The problem is that threats are really all thats needed to get franchisees to do whatever corporate wants. Most franchisees have no idea what their rights are, and don't even bother to look into it. Second, franchisees seem to be scared to stand up to corporate out of fear of a "notice of default" or some other hypothetical action. Truth is, corporate is not entitled to charge a $1,000 fee for not attending convention, nor can they force anyone to pay it or hold anyone in default for not paying it. But corporate knows that they can intimidate and get their way because most franchisees fee just the way you do in your post.
The way to stand up to a bully is not to go to school with a shirt that says "please don't bully me". It's to walk up to the bully in punch them right in their face. That's what the franchisees need to do to corporate if you want some change. Otherwise, be prepared tp get bullied all the way to bankruptcy.
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Post by IHateFitpass on Jul 7, 2018 18:52:17 GMT
Hi thatkidfromjersey
Did you read my post?
I'll paraphrase for you. Hey everyone, lets stand up to corporate and get them to change something we don't like!
I also asked for ideas on how to accomplish this.
Are you volunteering to punch Peter right in the face?
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Post by Fed Up As Well on Jul 8, 2018 13:40:40 GMT
Let your State government Senators and Congress and Attorney General know what they are doing. Email, Postal Mail and Fax a well-penned letter to everyone in authority in your state about these most outrageous acts they are doing to you. They have absolutely no right to "fine you" for not attending a convention. Do not keep sitting down and accepting their crap as it's being shoved down your throats.
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Post by IHateFitpass on Jul 8, 2018 15:16:42 GMT
Hi Fed Up As Well
In our franchise agreement section 5.1 it states "franchisee and its general manager must attend all quarterly sales and operations meetings and annual franchise conventions". However there is no mention of a fine for those who do not attend. I am 100% certain corporate will debit the $1,000 from anyones account that does not attend whether they can legally or not.
Lets keep on track. What can we do to get rid of the Fitpass?
So far thatkidfromjersey is going to punch Peter right in the face.
Any other ideas?
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Post by fishstyxx on Jul 10, 2018 0:25:28 GMT
cheryl, over the years I've suggested making this an opt-in program and a home club program. I'm confronted by corporate with the argument that it's a program which is well received by franchisees and then presented with how many $8.95 programs have been run through our club. IMHO even 1 is too many. As someone else has stated in a previous post it's really a theft of services crime and again, IMHO, should be prosecuted as such. I don't understand how they can sell the services of another individual without that individual's consent on the value of said service.
More than 70% of the fitpasses which were approved by corporate were fraudulent for different reasons. In one instance we denied a lady who wanted to use our club for 1 month for rehab. We denied her because she was a former member. She contacted corporate and corporate sent us a letter of default. No phone call asking why or anything else. Corporate's first step was to send a letter of default. Another reason we've had to deny people is because they're home during some sort of college break. Fortunately we're in a small community and everyone knows everyone and it doesn't take long to find this out.
Corporate has also stated that if it's not run at ALL clubs then there isn't consistency in the offering. I don't see how adding "at participating locations" and making it a home club only trial doesn't resolve that. Not all clubs allow people to join their clubs online. It would be simple to have the "fitpass" process behave in the same fashion as the "join now" one.
This is a pretty cut and dry example of how "franchisees first" is all talk and no action. I know corporate has put out a response about things they've done which are examples of franchisees first, but those all look to be examples of how a normal franchisor, or company, would behave.
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Post by thatkidfromjersey on Jul 10, 2018 13:51:28 GMT
Hi Fed Up As Well In our franchise agreement section 5.1 it states "franchisee and its general manager must attend all quarterly sales and operations meetings and annual franchise conventions". However there is no mention of a fine for those who do not attend. I am 100% certain corporate will debit the $1,000 from anyones account that does not attend whether they can legally or not. Lets keep on track. What can we do to get rid of the Fitpass? So far thatkidfromjersey is going to punch Peter right in the face. Any other ideas? I'm sorry if I hurt your feelings, that was not my intent. But there's no need to act stupid. Hopefully I can save you some time and energy by making you understand there is no possible way to convince corporate to get rid of FitPass. It makes them money so it's not going anywhere. You have two (2) possible solutions: 1. FORCE them to get rid of it through some type of legal action (if that's even possible), or 2. Get rid of Snap altogether, which will also most likely require some type of legal action on your behalf. If you are not willing to move forward with one of the above, save yourself the stress and accept FitPass.
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Post by IHateFitpass on Jul 10, 2018 15:25:25 GMT
Hi thatkidfromjersey
I'm not sure why you would think you hurt my feelings. I made a post about Fitpass and you rambled on about convention.
One thing you are forgetting is we are corporates customers. Any money they are getting comes from us. When franchisees are not happy they don't open new locations, close existing locations or don't renew their agreements. These actions take much more money out of corporates pocket than they make off the Fitpass. The $8.95 trial has received a lot of opposition over the years and if we keep it up they will get rid of it, if we are quiet and complacent it will stay forever.
If your choice is to crawl under a rock and hide from the bully you are certainly welcome to. The rest of us will stick up for ourselves and make a change.
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Post by determined1 on Jul 10, 2018 16:17:49 GMT
How about a gofundme page which would be used for attorney's fees to prosecute snap fitness for theft of service and also provide accurate accounting.
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Post by thatkidfromjersey on Jul 10, 2018 20:12:07 GMT
Hi thatkidfromjersey I'm not sure why you would think you hurt my feelings. I made a post about Fitpass and you rambled on about convention. One thing you are forgetting is we are corporates customers. Any money they are getting comes from us. When franchisees are not happy they don't open new locations, close existing locations or don't renew their agreements. These actions take much more money out of corporates pocket than they make off the Fitpass. The $8.95 trial has received a lot of opposition over the years and if we keep it up they will get rid of it, if we are quiet and complacent it will stay forever. If your choice is to crawl under a rock and hide from the bully you are certainly welcome to. The rest of us will stick up for ourselves and make a change. Good luck, I'll be rooting for you.
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Post by IHateFitpass on Jul 11, 2018 20:52:58 GMT
There are currently a couple posts on the BPS Facebook page about Fitpass, people are not happy. Let corporate know how you feel. Lets make a change for the better
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