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Post by determined1 on Nov 24, 2018 16:59:47 GMT
So what do you do while this fiasco is going on?
Do you still have your digital copies of your membership agreements? Print out several of them and have members fill them out.
Have you authorized any temp cards? We have 10 of these on hand which are fully activated. It costs us $5/month. We hand these cards out for different reasons. While this is going on we've been handing them out to new members. We're putting all of their billing info in an encrypted file. We can't bill them right now, but we can get them started.
I'm sure snap would have a fit that we have temp cards on hand, but they've come in handy many times and help to avoid us looking foolish.
We don't have any other CRM systems we use, but this experience will have me contacting different fitness CRM companies so that we have some sort of backup in place. It won't help with door access, but fortunately the door access system isn't affected.
Any other workarounds people have? Any you're thinking about?
This is just another example of the fact that successful franchisees are successful in spite of snap corporate, not because of them.
Wanna fail? Follow snap corporate down the drain.
Wanna succeed? Figure things out, come up with a plan, modify it where needed and follow it. You have to depend on YOU and your staff!!
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Post by lurker123 on Nov 24, 2018 20:15:23 GMT
Has anyone else reached out to their Account Manager (BPS?) to get information? Mine said that emails were sent. I haven't received any - except for the one (Update #3) that she forwarded to me.
She also said that information was being posted on "the Facebook Page". I didn't know there was a "Snap Fitness Brand Performance" page out there. It's private and I'm awaiting acceptance.
NOT HAPPY about the lack of information regarding this ~ 2 DAY OUTAGE!
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Post by determined1 on Nov 27, 2018 15:22:54 GMT
Update 1 - Network outage. Gonna be a few days. We're working hard to fix it. Update 2 - Network outage. Gonna be a few days. We're working hard to fix it. Update 3 - Network outage. Gonna be a few days. We're working hard to fix it. Update 4 - Network outage. Gonna be a few days. We're working hard to fix it. Update 5 - Network outage. Gonna be a few days. We're working hard to fix it. Update 6 - Network outage. Gonna be a few days. We're working hard to fix it. Update 7 - Network outage. Gonna be a few days. We're working hard to fix it. Update 8 - Network outage. Gonna be a few days. We're working hard to fix it. Update 9 - Network outage. Gonna be a few days. We're working hard to fix it. Update 10 - Network outage. Gonna be a few days. We're working hard to fix it. Update 11 - Network outage. Gonna be a few days. We're working hard to fix it. Update 12 - Network outage. Gonna be a few days. We're working hard to fix it.
Apparently someone told them it's important to update your users. Unfortunately they forgot to mention that updating involves identifying just what happened and successes you're having toward a resolution.
i'm concerned now that this could have been intentional and that all of our data is a risk. I'm kicking myself now for not having a redundant CRM system in place. Doing so would let me sleep better.
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Post by wegothosedtommy on Nov 27, 2018 20:55:18 GMT
Determined are you leaving your doors unlocked then? I only had a few extra activated keycards for emergency responders and hotel guests. I’m not sure how to get past the new member door access without leaving doors unlocked which I am very uncomfortable doing. That jeopardizes our members safety big time. I am drowning over all this crap! It seems like one thing after another happens weekly!
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Post by determined1 on Nov 29, 2018 7:07:07 GMT
We set aside 10 of these. We use them for all sorts of different things. In this case we’re handing them out to new members and have 6 left. This ensures they have access to the club.
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Post by cheryl on Nov 29, 2018 16:14:26 GMT
We create a couple temporary prospects every month and use those as temp cards. The assumption is you'll only need them for a brief time. This avoids paying snap a fee simply for having several temp cards.
If you make these actual users you're paying snap an additional $60/year. I refuse to pay them .01 more than I have to.
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Post by determined1 on Dec 3, 2018 19:38:38 GMT
We're down to 2 cards. We have almost $4K in charges we need to collect for new memberships. I've stopped telling people we won't charge their card for a few days because it just added confusion to the process. Feverishly taking notes on what we'll need to collect once billing is back up. Will it be back up? Kicking myself for not setting up a secondary CRM system, though even that wouldn't help with the door system.
I'll take my problems over those not able to pay bills though, due to Snap not getting deposits made when they said they would.
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Post by snaplongtimer on Dec 4, 2018 14:55:31 GMT
Who would expect we'd be down for nearly 2 weeks? Maybe a couple days at the most. I'd love to have $4k ready to enter. I am pissed I haven't seen who's been at my door. Essentially, no awareness who's been coming in. People need to be terminated especially the homeless guy that just walked by me (on a 8.95 free month), but I can't tell if his anniversary payment went through or not till hopefully tomorrow. Right now he would be on the grace period and delinquent. Can't wait for the account slaughter tomorrow night.  |
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Post by FLyftSoftware on Jan 25, 2019 17:25:33 GMT
easy to use, No transaction fee software is out there check out gyminsight .com im about to use it as a back up
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Post by FloridaSnowBird on May 31, 2019 1:01:16 GMT
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