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Post by Thatkidfromjrsey on Nov 30, 2018 1:40:09 GMT
tom, you gotta lot of balls even thinking about charging us corporate fees for November. You owe each and every club thousands upon thousands of dollars for all the damage your pathetic corporate office has caused. You best be hiring a lot of lawyers cause you all have some serious legal problems on your hands. And trust me we’re gonna be bringing it.
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Post by Suspicious on Nov 30, 2018 4:46:56 GMT
A few things here:
1. They are very concerned -- with being sued. That's why the statements from teleprompters carefully written by their lawyers.
2. They continue to claim their first responsibility is to get fitware back online. Oh?
3. They keep saying "3rd party breech" into their system. What in the hell does that mean?
4. They're deferring our club dues 1 week?
I am almost certain that they lost fitware -- absolutely everything and had no viable backup. I see others think that too in reading the socalled "Franchisees First" facebook page. They may or may not have lost some/all/part of the member database. We'll see if billing actually takes place. I cannot help but wonder if this is a ruse to close down the company but get that last $1500 from each of us. Were they losing money prior? Not sure how to find that out. They may have been losing their ass for some time and decided this is the way out. They wouldn't be the first scumbags to do so plus it's apparently not foreign to the CEO on how to rid yourself of debt and a business from what I have read. In some ways it would be good to rid ourselves of them, but in other ways that should then be our $1500 if that is the case. If there ever was a reason for franchisees to band together and each toss in $500 or $1000 to hire a good franchisee attorney, now is that time. If they are rewriting their pathetic software, such representation for us will be invaluable. If they are scheming to defraud us and close their doors, I'd like to see each and every exec. in the know be charged personally for fraud and unethical business practices with damages for each and every franchisee, against making representation invaluable.
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Post by Disillusioned on Nov 30, 2018 15:23:18 GMT
I can't fault them for trying to cover their asses but at least read the script once or twice to at least give the appearance that you give a crap. Here's how the next several days will play out
1) Fitware is not able to be brought back online
2) Notified that we have to do a emergency migration to a brand new platform (not a bad thing)
3) Notified that this cost will now be passed to each franchisee
5) These fees will start immediately
6) Franchisee First!!
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Post by determined1 on Nov 30, 2018 15:58:15 GMT
Well now he can see the real logic behind the mantra:
Q: Who's going to pay for this?
A: Franchisees first
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Post by determined1 on Nov 30, 2018 18:48:04 GMT
The message says they're deferring corporate dues until 12/7. Don't dues normally come out around the 7th? If any CRM company you chose had something like this happen they would be doing everything in their power to keep you as a customer. When you have no choice it's just, "oops, pay us bitch, and don't complain".
I wish they stop thanking us for our patience, support and trust. I have none of these for this company. Unless it's: I'm patiently waiting for them to switch over to a real CRM and billing system. I support them making the switch I trust thay'll do it as quickly as possible and pass the savings on to franchisees, rather than leveraging franchisees, negotiating a lower price since it's over 1400 location and lining their pockets with the difference.
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Post by snaplongtimer on Nov 30, 2018 19:23:55 GMT
I suspect they do not want our accounts to be hit before fitware is up and running. That would look greedy on their behalf...charging us for something that isn't there for us to use.
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Post by swtexan on Nov 30, 2018 20:50:57 GMT
It would be great if they didn't charge us for FitWare for the month, but I'm not holding my breath.
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Post by peterlafluer on Nov 30, 2018 23:27:28 GMT
Mid next week. Wow.
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Post by determined1 on Dec 1, 2018 15:33:51 GMT
Our satellite company screwed up our billing one month and gave us 3 months of free service to make up for it. They want to make sure you don't switch. snap on the other hand figures they have you locked in, so they're not giving you crap. The day of reckoning finally comes for them though when you reach the end of that agreement. There's another reason why snap franchisees bail. At some point you get tired of being treated like shit and say enough.
So you want another reason AF is eating your lunch and growing while you're shrinking? There's another reason, but go ahead and continue to believe that lazy, disengaged owners bought into a franchise with the intent of doing their own thing with no intention of succeeding.
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Post by peterlafluer on Dec 1, 2018 16:57:23 GMT
My clubs are struggling as it is, this far I've been able to absorb the hiccups, mistakes (both corporate and my own), fee increases, and various other unforseen financial burdens on the club.
10 days with no production is something that even a club at it's healthiest is going to have a tough time absorbing. Manual agreements and "not saving credit card information" is a valid solution for an afternoon of outage or a weekend at the most. My manager still needs to be paid, my trainers still need to be paid, the power company doesn't give a shit that Snaps system went down.
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Post by greenergrass on Dec 2, 2018 0:27:22 GMT
The day of reckoning finally comes for them though when you reach the end of that agreement. It is happening. People I have talked to are anxiously waiting for the end of their term. Locations have been closing for years now and no new owner is filling in the space. Well actually, it seems AF is filling the space. |
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