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Post by determined1 on Oct 28, 2016 15:23:05 GMT
The way reciprocity is supposed to work is that if a member uses your club more than any other club for 2 consecutive months then that membership is supposed to transfer to your club. One thing which can foul this up is if the member is on a joint or family plan and that member goes to another club more times than the one coming into your club.
We have a member who's been coming into our club for almost 3 months. I noticed this morning that all of their door logs for the month of August and September have been completely wiped out. This person had swiped their card 12 times in September and 8 times in August. I also found from talking with this person that they have a single membership and haven't gone back home for 3 months. So WTF is going on? Are corporate clubs negating transfers by wiping out door logs. Worse yet, is it possible that they're selling memberships to people in other states at discounted rates and then wiping out the door logs so there's no trace of the person using the club.
I detect fraud somewhere in the system, and I believe it's being perpetrated by someone in snap corporate. Are others seeing this sort of thing?
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Post by firecrackergirl on Oct 29, 2016 17:47:50 GMT
I have not experienced this. then again, my transfers are far and few between
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Post by greenergrass on Dec 9, 2016 22:55:45 GMT
What was this person's home club?
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Post by cheryl on Dec 10, 2016 17:58:20 GMT
determined1 - If you've already conveyed this to corporate I wouldn't answer this, simply because it helps corporate identify who you are and apply their vindictive actions against you. eg: Snap: ("Hey one of your members emailed us stating your club is dirty, here's your franchise default notice") You: But we have a 4.9 rating from the Snap INTERNAL review of our members, many stating how clean our club is Snap: "We don't care, we received a complaint and we're acting. Since we're sending this out you also have to modernize and remove those 2 unapproved pieces of fitness equipment you have" You: But our members love those 2 pieces Snap: You have 30 days to come into compliance Vindictive? You decide What would be beneficial is a list of ALL corporate clubs
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Post by greenergrass on Dec 10, 2016 19:55:55 GMT
Cheryl, I agree. Need to be careful.
I think it's possible to call the home club of the member who should have transferred. Simply ask if they are a corporate club. In general, it's unfortunate there is not some sort of regulatory agency for franchises to keep them from taking advantage of franchisees, and to prevent unfair business practices.
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Post by snaplongtimer on Dec 24, 2018 17:37:40 GMT
On the subject of reciprocity, I was wondering what approach any of you take for a member of another snap club bringing a guest into your club during the holiday week. I usually try to get a guest charge for I am tired of the abuse. Do you let it slide? I recently approached a guy that brought his girlfriend in after staffed hours. He's legit (from another club) and his girlfriend lives near my club. She goes to planet and would rather pay them than me apparently. It doesn't bother people like this to walk right in and help themselves. I finally caught up with this guy and asked for $5 from this guy whenever he brings her in and he says it's not worth it. Nice of them to place a value of less than $5 for use of my club. Very disrespectful. That's when my blood starts to boil.
If a snap member visits your club and brings family and says they're on his plan, but no key card, we are unable to verify that. It would be nice to at least type in their name in our system and get an "ok" for verification. Otherwise we need to take their word for it. Once again, I dislike reciprocity.
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Post by determined1 on Dec 24, 2018 18:34:16 GMT
I'll approach the pair and ask if they both have an access card. In situations like you described the person with the access card will tell me that the other person is their guest. I say "great, I just need you to fill out the guest liability form and it's just $10 for the day pass". Some are fine with that, others tell me that at their club they're allowed to bring in a guest whenever they want. My response is "okay, cool, if you go over to your club then they'd be fine letting them work out for free since that's their policy". Some pay the day pass, some apologize for violating our policies and leave and others complain and leave. All are fine with me. I don't live far away and pull up my cameras often. If I see something amiss I'm at the club in about 5 minutes, regardless of the time of day. Years ago we used to have a problem with members and visitors sneaking people in. That's pretty much gone these days.
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Post by neglected on Dec 24, 2018 20:31:00 GMT
Determind1,
I agree and do the same. Posted on the "All Members MUST Scan Their Card To Access The Club".
All guest have to be approved. During the interview, we determine if: 1) no charge, legit trial. 1) $5 (guest of home club member) not looking to join. 3) $10, walk in, not joining.
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Post by davesnap on Dec 26, 2018 15:59:49 GMT
I would love to pull up the security cameras in my club but since I updated the software I can't use either one the old program or the new So my software is useless. Thank you Superior Security.
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Post by swtexan on Dec 26, 2018 20:07:23 GMT
davesnap- Have you looked into switching security companies?
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Post by neglected on Dec 27, 2018 0:21:37 GMT
Swann 8 channel, 5 megapixel cameras, 2 TB storage. Under $400. Great software.
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Post by snaplongtimer on Dec 27, 2018 16:34:57 GMT
I used to have a Swann system. These packages get better and better as time goes on. I remember I called Swann once and they remotely configured my Swann system so I could access via my phone. Decent customer service. Then the hard drive fried. So I bought a Samsung. Honestly, the package deals you'd get from Costco or Sam's club are typically cheap, but sufficient for our use. My friend has a system in his party store and that software is very nice compared to anything I've ever had. I think that hard drive cost something like $1200.
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Post by determined1 on Jan 3, 2019 19:19:23 GMT
Superior is monitoring your cameras? So if someone's having a heart attack, sleeping in the corner, etc they'll see it and respond? Or is it just that they sold you a surveillance system which you're responsible for monitoring.
We use Q-see and Night Owl. We monitor ourselves.
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Post by wegothosedtommy on Jan 9, 2019 2:08:55 GMT
Interesting on the reciprocity discussion. I had a member today say they lost their key card. They are a frequent user of the gym and we see them scan door all the time. I looked at the check-in screens and she doesn't show up. Her barcode history shows the last time she used the card was april of 2018?  Yet in her profile it shows that her last visit was 1.4.19? ?? Where did her barcode check-ins go? ? What am I missing? |
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Post by determined1 on Jan 11, 2019 0:31:26 GMT
In fitware go to the member's status and see if it says OK, but with some other verbiage following (eg OK - Invalid ID, Not Verified, etc) I don't remember exactly how it's displayed. That will set it up so that they show up in fitware, but their door logs don't count for reciprocity. This can only be set by someone at corporate. So let's say 2 people, Alan and Betty, are on a joint plan. Alan stays at club A and Betty ventures out to club B. Alan has more visits than Betty. Corporate, for whatever reason, decides they want the account transferred to club B. They change the OK status so that Alan can still get in, but his door logs don't count, only Betty's count. Presto, the account is transferred to club B and club A has no access to the records and can't verify anything.
I caught one of these once and changed the status back to OK. I contacted my BPS and they said they couldn't find out anything about it and simply dismissed it. Don't think for one minute that corporate isn't playing games with the system. I should have taken a screen shot.
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Yet in her profile it shows that her last visit was 1.4.19?