|
|
Post by Tired Franchisee on Apr 6, 2017 21:24:44 GMT
Still no Declines reporting. wait- wasn't Fitmare down right before billing? Wouldn't you think IT would be tired of screwing shit up?
|
|
|
|
Post by snaplongtimer on Apr 6, 2017 22:24:16 GMT
We find it's always better to report declines on a Friday. Studies have statistically shown that there's less chance of an incident if you do it at the end of the week. (Office Space)
|
|
|
|
Post by cheryl on Apr 7, 2017 0:23:14 GMT
I'm just thankful they've kept us up to date and letting us know what the status of the situation is. (sarcasm mode off) The problem I see is that the snap mafia refuses to admit they've royally screwed things up and believes that silencing franchisees, pointing fingers at everyone else and ignoring problems will mask their incompetence.
So let me guess what happened, they made some major change (they didn't understand the problem and took a shot in the dark with a solution), never tested it out or tested it out half-assed and now can't figure out why it's so screwed up.
Any company that has to take their systems down for "maintenance" doesn't understand the systems they're supposed to be in charge of.
|
|
|
|
Post by cheryl on Apr 8, 2017 1:08:49 GMT
Did this happen? Our numbers bumped up about 10% this month, which is usually how much we get hit with declined accounts. If so it's nice to see Snap finally implementing something which actually helps out franchisees.  - Looks like you're counting your chickens before they're hatched. Declines are out, and nothing's updated. Guess this is a teachable moment. Don't trust the snap mafia on anything they promise which could be a possible benefit to the franchisees. Additionally, when they do roll it out expect it to be fraught with problems and only do a fraction of what they promised. (eg Shitware will allow you to remove the timeout, if someone badges in and has a problem with their account it'll alert you, etc, etc) |
|
|
|
Post by snaplongtimer on Apr 8, 2017 16:19:52 GMT
It's not even close to coming out. Not a peep. When it does emerge, corp will celebrate it like it's Peter's birthday and consider it a milestone when it should just be an apology that it took so long. OR...they'll give you an answer they once gave me..."There are accounting implications going forward with this..." Answers which I never got.
|
|
|
|
Post by determined1 on May 2, 2017 14:13:26 GMT
2 months past their promised date to have this rolled out
- No updates on where this is at
- 5% of members showing up as declined again
- No doubt we'll get more "Just go ahead and cancel my membership" responses or no responses
Retention, sorry no we here at the snap mafia (phrase borrowed by another) don't give a fuck about your retention. Don't you realize we charge you not only for that person being an "active" member (even though you've collected 0) and we charge you even more because their payment didn't go through.
|
|
|
|
Post by greenergrass on May 2, 2017 14:54:23 GMT
Well if you had a wood floor and a wall mural, you would not have so many declines and so many terminations. Don't you realize that?
|
|
|
|
Post by snaplongtimer on May 2, 2017 15:23:20 GMT
I knew it. More empty promises and no communication. This should be top priority. It's a money talks bullshit walks situation. They know how important this is to our success. How much money have we cumulatively lost over time? Millions?
Ah the wall mural...if a snap club switched to independent at contracts end, that damn wall mural would probably have to be removed since there are corp images on it.
|
|
|
|
Post by snaplongtimer on Jun 9, 2017 15:54:35 GMT
It becomes increasingly frustrating to keep manually charging delinquents. Couldn't there have been a subroutine written in Fitware to make this process easier while they decide about the cc updater? Click click click click click CLICK CLICK CLICK CLICK CLICK AHHHHHHHHHHHHHH!!!!!!
|
|
|
|
Post by firecrackergirl on Jun 9, 2017 20:39:50 GMT
CLICK
miscellaneous decline
"calls member. Hello this is Firecrackergirl of Snap Fitness Broketown, I am calling to let you know that your payment did not process this month (and you suck at money management). Did you get a new debit card by chance?
member : Why you keep charging me ,you charged me again? Ive got my attorney on the phone right now, they are coming to get you! Youw ill pay for this! Ill show up at your house and take that money right back!! You had no right to take that money. Now my family will starve!!! "
"me: So this means your cancelling ,sir?
Me while working at anytime fitness
member: why am i locked out
me: i dont know call 1 800 ABC Financial they will help you
member: thank you sooo much <3
|
|
|
|
Post by determined1 on Jul 4, 2017 17:51:52 GMT
2 months past their promised date to have this rolled out - No updates on where this is at - 5% of members showing up as declined again - No doubt we'll get more "Just go ahead and cancel my membership" responses or no responses Retention, sorry no we here at the snap mafia (phrase borrowed by another) don't give a fuck about your retention. Don't you realize we charge you not only for that person being an "active" member (even though you've collected 0) and we charge you even more because their payment didn't go through. Only difference is that now it's 4 months past their promised delivery date. This is the only thing they could really provide which we want. Everything else they're providing is for the benefit of hq and then they turn around and charge us for their crap. |
|
|
|
Post by firecrackergirl on Jul 4, 2017 20:58:35 GMT
Yup. $900 in declines this month .... Yay me
|
|
|
|
Post by greenergrass on Jul 5, 2017 14:47:35 GMT
Having to chase declines is a distraction to actually trying to grow the membership base. Even the decline recovery does not alleviate the problem because only a fraction of those declining will update using DR.
I am counting the months, the days until I can run from this train wreck called Snap Fitness. I'd shut down today if there was a guarantee they would not charge me through the end of the term.
|
|
|
|
Post by snaplongtimer on Jul 7, 2017 15:51:40 GMT
My new employee who I made manually charge last month declines said to me "We have to do this again?" lol Please don't quit...
|
|
|
|
Post by cheryl on Jul 14, 2017 10:21:09 GMT
Sorry, I forgot to mention that collection agent is part of the job description. You'll be doing that for 1 of the 4 weeks. Kills retention of members and staff as well. But hey, we have prospect endanger.
|
|
