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Post by determined1 on Nov 17, 2018 19:36:38 GMT
Corporate wants to have reps in the field to monitor snap's to make sure they meet a certain level. That's great, the only thing is: I don't care. I don't care if another snap is crappy or fabulous. Less than 1% of my members every go to another snap. If that snap is crappy they let me know how great my club is and how much they appreciate everything we do. If the other snap outshines us in one way or another: Great!! What is it they do that outshines us. Boom, there's a new idea for me. Unless of course it's just that they're bigger. I can't add a second floor or expand outside my walls.
Maybe the crappy clubs don't understand what makes them crappy. Well then that's a benefit for them. Take the money you're spending on their salaries and run TV spots. Obviously the money's there, it's just not being spent wisely.
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Post by whitegoodman on Nov 19, 2018 20:57:42 GMT
So you're not in favor of Corporate getting into the field and inspecting other locations to make sure there's brand consistency?
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Post by Thatkidfromjersy on Nov 20, 2018 2:43:42 GMT
I would love nothing more than corporate to come into my clubs and determine I’m not consistent with the brand and take my snap license away.
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Post by determined1 on Nov 20, 2018 15:42:49 GMT
Less than 1% of my members use another snap fitness. It's not a Home Depot, Walmart, etc. They strive to make their stores as similar as possible. Why? Because 90% of their customers use multiple locations and want to be able to find things easily. Through technology even that is changing. Now I can pull up their app on my phone, search for an item and find the aisle and bay for the item.
Unless you force every snap to carry the same, exact equipment with the same model numbers and production years there will never be brand consistency. Like I said those that have low end, crappy equipment thank me for running such a great club. Those that like another club are debriefed on what they liked and we determine whether we should incorporate those changes. If a member moves to another area with a crap snap and terminates I don't care. I'm not getting their dues anymore. It doesn't matter to me if they go to a snap or Bob's gym.
Unfortunately either corporate doesn't understand this or simply sees this as a way to make money off of the franchisees.
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Post by determined1 on Nov 20, 2018 20:05:51 GMT
Here's an idea - Have 3 levels of snap clubs 1. Entry - These are smaller snaps, no classes, low end equipment 2. Standard - Larger snaps with mid-tier equipment 3. Premium clubs - High end equipment, classes, FOD, MyZone, etc
If you join an entry club you can use any other entry club. If you want to use a standard or premium club then you'll have to pay an uplift. Standard can use entry and standard clubs. Wanna use a premium club then there's an uplift. Premium clubs can use any level of club. There are minimum requirements to be met to be classified as a standard or premium club. If a member wants to use an upgraded club they have to pay an uplift. The standard/premium franchisee collects the uplift fee. This would eliminate crappy clubs being able to sell a low cost membership to someone whose plan is to use the standard/premium club.
This would also provide a financial incentive for clubs to upgrade. Oh and a new paint scheme would qualify for anything but a different paint scheme.
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Post by thatkidfromjersey on Nov 20, 2018 21:54:16 GMT
Here's an idea - Have 3 levels of snap clubs 1. Entry - These are smaller snaps, no classes, low end equipment 2. Standard - Larger snaps with mid-tier equipment 3. Premium clubs - High end equipment, classes, FOD, MyZone, etc If you join an entry club you can use any other entry club. If you want to use a standard or premium club then you'll have to pay an uplift. Standard can use entry and standard clubs. Wanna use a premium club then there's an uplift. Premium clubs can use any level of club. There are minimum requirements to be met to be classified as a standard or premium club. If a member wants to use an upgraded club they have to pay an uplift. The standard/premium franchisee collects the uplift fee. This would eliminate crappy clubs being able to sell a low cost membership to someone whose plan is to use the standard/premium club. This would also provide a financial incentive for clubs to upgrade. Oh and a new paint scheme would qualify for anything but a different paint scheme. That's not a bad suggestion but I think Snap upper management doesn't have enough grey matter to grasp the idea.
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Post by whitegoodman on Nov 21, 2018 18:02:39 GMT
Why does no one on this forum understand that they bought a franchise. That means you run the play that the Franchisor tells you to. If you don't like it, sell your club and open your own brand. Determined are you really so naive that you don't understand that if the club down the road from you is shit that it will affect your business. If I use to live in Dumpsville, USA and that town had a Snap in it that was staffed for 6 hours/wk, was always dirty, and I could never get a hold of anyone do you think that if I move to your town the first place I'm going to call is your Snap? Hell no. I'm calling the Anytime, or the LA Fitness ect.
I notice that there's another thread that is dedicated to just announcing every time a club closes. You know why Anytime is kicking Snap's ass. BECAUSE THEY HAVE BRAND CONSISTENCY! They're all 1 team marching in the same direction. If you can't recognize that I have news for you, you're part of the problem.
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Post by thatkidfromjersey on Nov 21, 2018 18:38:38 GMT
Why does no one on this forum understand that they bought a franchise. That means you run the play that the Franchisor tells you to. If you don't like it, sell your club and open your own brand. Determined are you really so naive that you don't understand that if the club down the road from you is shit that it will affect your business. If I use to live in Dumpsville, USA and that town had a Snap in it that was staffed for 6 hours/wk, was always dirty, and I could never get a hold of anyone do you think that if I move to your town the first place I'm going to call is your Snap? Hell no. I'm calling the Anytime, or the LA Fitness ect. I notice that there's another thread that is dedicated to just announcing every time a club closes. You know why Anytime is kicking Snap's ass. BECAUSE THEY HAVE BRAND CONSISTENCY! They're all 1 team marching in the same direction. If you can't recognize that I have news for you, you're part of the problem. You're dead wrong sir. The reason Anytime is kicking Snap's ass is because they have competent management that doesn't sell out their franchisees just to line their own pockets. Seriously, I've worked for or with numerous organizations throughout my career, and have never seen a management team as clueless as Snap's. It's laughable. And the funny thing is they think they know what they're doing just because they were able to swindle a bunch of folks into buying franchises from them.
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Post by thatkidfromjersey on Nov 21, 2018 18:53:37 GMT
And one other thing. The majority of Snap clubs are failing, and that's largely due to corporate, NOT the club owners. The minority of clubs that are succeeding are doing so IN SPITE of corporate, because those owners have experience or talent or the ability to make their business thrive in spite of the numerous roadblocks corporate places in front of them. Something else the higher ups in Chanhassen are too ignorant to figure out.
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Post by whitegoodman on Nov 21, 2018 21:22:38 GMT
How is it their fault they're failing? Don't get me wrong corporate is by no means perfect, but I've walked into clubs that have clearly not been cleaned in weeks. Clubs that have had their outdated yellow stripe literally hanging from the wall. Clubs that have 1/2 of their drop ceiling tiles missing and 1/2 of their light bulbs burnt out. I walked into a club once that the smell of ammonia was so bad I almost threw up the second I walked in. The urinal in the men's room had been leaking for so long that the urine that was leaking through had literally eaten away the tile. I've seen clubs that seriously had grass growing in them! That isn't corporate's fault. I've seen a level of not giving a shit that you can only imagine.
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Post by determined1 on Nov 22, 2018 3:08:56 GMT
When you buy a franchise you're buying into the franchisor's knowledge of the industry, what works, what doesn't, etc. Unfortunately it took less than a year to figure out that snap was winging it and had no idea what they were doing. Some individuals may have had experience working in a fitness center, but that has nothing to do with managing a company, franchisees or having their finger on the pulse of the industry and figuring out what the upcoming trends are. Once they figure out what's working in other clubs the bus has already left the station and clubs are moving on to something else.
Successful clubs have implemented your "plan" years before corporate has figured it out. By the time corporate figures it out the successful clubs are onto a new, upcoming plan, which snap will start trying to implement in about 3 years. Meanwhile we have to work around crappy software and paying a premium price for it.
Go ahead and point your finger. Thing is there are 4 fingers pointing back at you.
As far as your grass growing, ammonia smelling club... ever thought they simply got tired of snap's bullshit and just threw their hands up and said f^%& it. That's one path to go down. The other path is to understand corporate has no idea what they're doing, figure things out on your own and run a plan snap may or may not figure out years later.
Additionally, I've gone to a couple Anytimes in my area. Each one was different. Different paint schemes, different equipment and different levels of cleanliness. An added bonus is the obvious fact that their website dedicates more space to the club and not to the franchisor. Oh, and there's no shitpass. I really wish there was it would make it much easier and less expensive for me to check out their different clubs and get a better understanding of their strengths and weaknesses. Shitpass is the wet dream of all of my competitors. Buy hey, it makes corporate money and we know the true mantra of snap fitness is corporate first!!
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Post by determined1 on Nov 22, 2018 16:00:32 GMT
Another indication that corporate has no grasp on reality or the way the real world works. Do you really think that people live in a bubble? If someone, somewhere at some time saw a crappy snap that they'll simply disregard any new information they see about a different snap. These people have no connection to social media, have no friends and no other ways to gather information about clubs in their new area? I have 2 snaps nearby me (within 10 miles) which suck. I have people come in all the time and tell me they've been to the other snaps and wanted to check this one out because they've heard and read all sorts of good things about us.
Your belief that people live in information cones of silence is a testament to your lack of understanding, failure to grasp reality, incompetence, stupidity or desire to steal money from franchisees with your money grabbing schemes and possibly all of the above.
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Post by thatkidfromjersey on Nov 22, 2018 16:35:32 GMT
How is it their fault they're failing? Don't get me wrong corporate is by no means perfect, but I've walked into clubs that have clearly not been cleaned in weeks. Clubs that have had their outdated yellow stripe literally hanging from the wall. Clubs that have 1/2 of their drop ceiling tiles missing and 1/2 of their light bulbs burnt out. I walked into a club once that the smell of ammonia was so bad I almost threw up the second I walked in. The urinal in the men's room had been leaking for so long that the urine that was leaking through had literally eaten away the tile. I've seen clubs that seriously had grass growing in them! That isn't corporate's fault. I've seen a level of not giving a shit that you can only imagine. Yes it is corporates fault and I'll tell you why. First, no one invests thousands of dollars into a business with the plan of letting their club deteriorate from neglect. This is the direct result of DEMOTIVATION triggered by corporates relentless , obvious regard for only their wellbeing to the detriment of the franchisee. After a franchisee busts their ass for a few years and realizes that their hands are tied by franchisor that is greedy and led by a hopeless narcissist, they give up. And the neglect you're seeing in these clubs is a result of that. So YES, John, these clubs in disrepair are a direct result of corporates actions, and unless there is some serious change that takes place in the organization, the same result will continue. Like I stated earlier, the only reason SOME clubs are succeeding is because they are doing so in spite of corporate. You guys think you're saving money by having SHITWARE instead of some real club management software, and in upper management's feebleminded thinking, they are. But in reality, it's costing snap MILLIONS in closed clubs, non renewing franchisees, and existing franchisees not opening additional clubs. Same goes for SHITPASS. Bonehead Pete is just adding up the $8.95 fee times X units sold and not thinking about the $25,000 franchisee fees times Y units he is losing by existing franchisees not opening up additional clubs, and telling prospective new franchisees what a piece of garbage this brand is. I repeat, FEEBLE MINDED THINKING. Pete's schemes are great for making a quick buck and have enabled him to build a nice house and go on fancy trips, but now he's realizing the long term implications of his lack of vision, integrity, and heart.
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Post by whitegoodman on Nov 26, 2018 15:20:11 GMT
That's cute that anytime someone comes on this thread and disagrees with the 8 people that are active on it you assume it's Voskamp. First I'll prove that I'm not him and then address the other comments. 1.) Look at every other thread John has ever posted on. He clearly comes out and says that it's him. He doesn't have any reason to pretend to be someone he's not. 2.) I promise you corporate doesn't waste their time with this thread anymore. There's seriously like 8 people who post on this thing. 8 franchisees, who can't be pleased, and won't say who they are so they can be helped. They've given up on trying to reason with this group. The only reason I still check this thing is it makes me chuckle from time to time. 3.) The fact that I have punctuation and capital letters alone proves I'm not him.
Now let's address some other concerns you listed. I never said it was impossible to sign up a member that has had a bad experience at another Snap. What I said was that when someone moves into your area after having a bad experience at another location you're not going to be the first person that they call. That's pretty common sense. Now if the other clubs that they go to first can't close them and let them still go to your club that's their problem but that isn't the norm throughout our industry. If you don't think you've ever lost business because of another shit Snap you're either naive, or extremely lucky.
I will agree with all of you that the corporate fees are too high. The technology fee is BS when Fitware can't do something as simple as accurately track retention. Or when they increased it to give us our "free" Ipad. But seriously if you're failing because of the $1500 payment to corporate you're a loser. I'm not saying I like paying it, but come on. Also do you know how many times my BPS has called me and done an audit for me so that I pay them less. More times than I really need to be honest.
Last thing before I have to go to my club and make money unlike the rest of you. Quit the complaining about Fitpass. First of all it's gone and they replaced it with the Fitkit WHICH WE GET PAID FOR. Also am I really the only one that is smart enough to realize that people who have a Fitpass BOUGHT their pass. I would much rather have a lead that invested a little bit of money vs the turds that make impulse decisions and just fill out something for free. Oh I know the argument I'm going to get now, "But I have people who have been members before buying it so they don't have to pay my regular fee." or "That person has already had a Fitpass and they bought another". Does this happen, sure. Does it happen any where near as much as this group claims, no. Turn the damn thing off then. It's as simple as deleting the barcode.
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Post by thatkidfromjersey on Nov 26, 2018 17:30:41 GMT
That's cute that anytime someone comes on this thread and disagrees with the 8 people that are active on it you assume it's Voskamp. First I'll prove that I'm not him and then address the other comments. 1.) Look at every other thread John has ever posted on. He clearly comes out and says that it's him. He doesn't have any reason to pretend to be someone he's not. 2.) I promise you corporate doesn't waste their time with this thread anymore. There's seriously like 8 people who post on this thing. 8 franchisees, who can't be pleased, and won't say who they are so they can be helped. They've given up on trying to reason with this group. The only reason I still check this thing is it makes me chuckle from time to time. 3.) The fact that I have punctuation and capital letters alone proves I'm not him. Now let's address some other concerns you listed. I never said it was impossible to sign up a member that has had a bad experience at another Snap. What I said was that when someone moves into your area after having a bad experience at another location you're not going to be the first person that they call. That's pretty common sense. Now if the other clubs that they go to first can't close them and let them still go to your club that's their problem but that isn't the norm throughout our industry. If you don't think you've ever lost business because of another shit Snap you're either naive, or extremely lucky. I will agree with all of you that the corporate fees are too high. The technology fee is BS when Fitware can't do something as simple as accurately track retention. Or when they increased it to give us our "free" Ipad. But seriously if you're failing because of the $1500 payment to corporate you're a loser. I'm not saying I like paying it, but come on. Also do you know how many times my BPS has called me and done an audit for me so that I pay them less. More times than I really need to be honest. Last thing before I have to go to my club and make money unlike the rest of you. Quit the complaining about Fitpass. First of all it's gone and they replaced it with the Fitkit WHICH WE GET PAID FOR. Also am I really the only one that is smart enough to realize that people who have a Fitpass BOUGHT their pass. I would much rather have a lead that invested a little bit of money vs the turds that make impulse decisions and just fill out something for free. Oh I know the argument I'm going to get now, "But I have people who have been members before buying it so they don't have to pay my regular fee." or "That person has already had a Fitpass and they bought another". Does this happen, sure. Does it happen any where near as much as this group claims, no. Turn the damn thing off then. It's as simple as deleting the barcode. The fact that you know so much about John and how he posts and does not post proves you are John. Please stop talking to us like we're dumb.
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