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Post by thatkidfromjersey on Nov 19, 2018 18:33:07 GMT
Corporate should be PAYING US a monthly fee for putting up with this garbage. The fact that we have to deal with this crap and then pay for it on top is the biggest joke I've ever seen in my life.
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Post by determined1 on Nov 19, 2018 18:54:21 GMT
In other news, water is wet.
Haven't been able to do anything with billing since yesterday. Having to keep notes on what members are buying, credit card number changes, etc.
Server Error in '/' Application. - Very helpful, thank you fitware.
It would be one thing if we were paying $20/month, but we're paying a premium price and receiving a substandard product.
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Post by snaplongtimer on Nov 19, 2018 20:41:35 GMT
I have no problem logging out...
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Post by Thatkidfromjersy on Nov 20, 2018 2:40:54 GMT
I have no problem logging out... Lmao... thank you for the laugh, I really needed that.... :-)
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Post by swtexan on Nov 23, 2018 13:31:13 GMT
Anyone having issues with FitWare today? Can't log on to the Portal either. What gives?
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Post by determined1 on Nov 23, 2018 15:14:45 GMT
No portal, no fitware - Service unavailable
When do they finally admit this was a huge mistake and go with a standard product?
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Post by thatkidfromjersey on Nov 23, 2018 15:30:02 GMT
No portal, no fitware - Service unavailable When do they finally admit this was a huge mistake and go with a standard product? So is this the second or third day fitware is down this month? Guarantee the fitware fee will still be on our invoices next month. Corpoate admit something was a mistake? Have they ever done that? Don't hold your breath.
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Post by determined1 on Nov 23, 2018 15:30:16 GMT
Just received...
Hello, We are currently experiencing an outage on our Lift IT managed services. We are actively working to resolve the issue. This outage impacts access to Fitware, internal corporate IT services, online enrollment and other IT services. We will provide updates as we are able. Thank you, Lift Brands IT Team
Why are premium packages as expensive as fitware? They have a disaster recovery plan, they include hooks into other tools, 24/7 support, etc. Premium price for shit software.
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Sick of corporates ignorance
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Post by Sick of corporates ignorance on Nov 23, 2018 17:00:09 GMT
Now they come on and claim that theyre the victim of a random attack. If that is true, had they actual IT people in place who understood what they were doing, they would have been notified immediately when the attack began sometime last night instead of not finding out about it until this morning. Their first mistake was coding their crap platform in Cold Fusion. No, I take that back, their first mistake was hiring those they have in their IT department instead of people who actually knew how to run an IT department.
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Post by snaplongtimer on Nov 23, 2018 20:13:49 GMT
Earlier this week I had someone on the ropes about joining and I had to tell her I couldn't sign her up the system is down. So I skipped the member profile and connected personally with this person during that time. She calls back today telling me she enjoyed our conversation the other day and will join can she come in now? I had to tell her the system is down again. I know that if I did not connect with her personally I may have probably lost her already. Forget the member profile, time to pull the card tricks out. This is really annoying.
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Post by determined1 on Nov 23, 2018 21:13:27 GMT
You need to have a paper system as a back up. We have them fill out the paper agreement and set everything aside until the system is back up. The system constantly requires you to find a workaround for its many shortcomings. Again, you'd find this in a $20/month system, but this is ridiculous in a $180/month system. If this was a commercial product anyone who signed up for their product would have migrated themselves off of it by now. The only reason anyone is using it is because they're forced to.
I didn't see anything saying they were a victim of a random attack.
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Sick of corporates ignorance
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Post by Sick of corporates ignorance on Nov 23, 2018 22:02:36 GMT
I highly doubt this was an attack. The error messages that come up seem to show that they have lost either their files, or mapping to their files from software they are running. There is no excuse for a company their size to be down for this long no matter what they lost. Their servers should be on a ring and should have fail-over backup so no matter what they lose, even if they lose their entire building to a tornado (actually that is a nice thought as long as top management is in it then), their system should go back online within minutes at most. Any IT person worth their position would know this and know how to accomplish it. But this is a company with no real professionals of any type it seems and we see that over and over and over, and we pay for it over and over and over again. Perhaps its time for national media to write some stories.
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Post by determined1 on Nov 23, 2018 22:16:01 GMT
Maybe they can blame disengaged IT personnel. Wait...No...I have the perfect story for them. It's the typical snap spin job. Similar to "Due to the response we had to the decline recovery program, we're now making it mandatory". How about: the response to our fit kits put too heavy of a load on our servers, took them down and we had to reconfigure them for the difference in demand we saw.
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Post by thatkidfromjersey on Nov 23, 2018 22:28:29 GMT
This is what happens when our CEO spends his days at the office browsing questionable adult websites....
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Post by snaplongtimer on Nov 23, 2018 22:52:22 GMT
This round all started after last Saturday's maintenance. Why does trouble always seem to appear after maintenance downtime?
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