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Post by snaplongtimer on Nov 28, 2018 18:01:40 GMT
To be honest that was my exact thought this morning....youtube? Couldn't they just send the video to owner email addresses? Talk about airing your problems for the world to see. I remember seeing it had been viewed 800+ times already by the time I seen it this morning. Maybe they should remove it I think the update is over with.
The read the script video was surprising to me given how much Pete likes to talk, but I guess there's that legal issue of saying only so much and the right thing.
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Post by snaplongtimer on Nov 28, 2018 21:57:12 GMT
I can't wait to see what the billing is going to look like. No account management, delinquents charged again, cc expirations with no updater. A mess is on the horizon.
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Post by peterlafluer on Nov 29, 2018 0:49:26 GMT
Do you even think the billing is going to go through? Or are they going to bring Fitware back online, and have every transaction show as "Denied by customer bank- no reason" Then have them charge us 400 dollars on the Decline Recovery Fee?
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Post by Thatkidfromjrsey on Nov 29, 2018 2:04:16 GMT
Do you even think the billing is going to go through? Or are they going to bring Fitware back online, and have every transaction show as "Denied by customer bank- no reason" Then have them charge us 400 dollars on the Decline Recovery Fee? Ha! I wouldn’t put it past them, not for a split second. |
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Post by determined1 on Nov 29, 2018 7:02:31 GMT
The whole thing was just a ploy to ramp up the decline recovery charge for the month. After all it’s your fault this happened. No one else is having that problem.
I don’t want to misstate what they say, so I play the video for members who have brought up concerns. Funny, for the most part the reaction is amazement that the person looking off to the right has such an air of incompetence. Now they feel sorry for me.
I hope this whole this has wiped out any profit they made by forcing us to use their piece of $&*# system instead of going with a real CRM system which comes with people who know WTF they’re doing.
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Post by swtexan on Nov 29, 2018 10:44:40 GMT
Well, I can see us having increased FitWare payments in the future to "pay off" the debt accrued by this fiasco.
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Post by Still pissed on Nov 29, 2018 12:33:34 GMT
I'm kind of expecting something different than the fitware we have been stuck with in the past because I suspect the incompetent team had no decent backup and they're recreating everything. Nothing else makes sense for their system to be down this long. Even my 12 year old nephew could have restored backups by now.
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Post by determined1 on Nov 29, 2018 15:25:35 GMT
Judging from past incidents they're working with 80s technology and have no clue about any advancements or improvements over the last 30 or so years. I could easily see them bringing up a problem and having the CEO bring a PC from home he's no longer using to resolve their problem. Ok, maybe not quite that bad, but having any sort of maintenance window is a sure sign you don't know what's possible, or deciding you don't want to spend for that type of technology when you can simply buy a bunch of barracuda drives cheap. Meanwhile you charge the premium price others charge for real, capable systems and treat it as a profit center.
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Post by peterlafluer on Nov 29, 2018 15:28:24 GMT
I wonder if Tim McGraws clubs are still down? <Singing> "My next 30 years....
I won't be a snapfitnesszee....I'll rebuild my credit....from my personal bank-rupt-cy!"
Fuck these clowns.
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Post by cheryl on Nov 29, 2018 16:08:09 GMT
He probably has an exception which allows him to use MotionSoft, ABC Financial or MindBody.
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Post by snaplongtimer on Nov 29, 2018 19:42:53 GMT
When all of this clears and we are up and running again (hopefully by next week sometime as is stated ugh) I would like to know the protections we had on our system prior to this event compared to what we have now and why this probably won't happen again. I would also like an allowance of active key cards for every club to use for an emergency in cases like this until it is proven we are using a stable product. The activation of these keys I would not want to be charged for nor have ongoing fees associated with. We are owed this. What are the damages we will endure by next week or the following week if it takes that long? I have a stack of people needing to renew or sign up NOW. I am hoping these people stick around till this problem is resolved. I offer free workouts during staffed hours for these people just to keep them interested in joining. At least I could engage these people and connect with them.
As someone mentioned previously, many zees depend on operations running smoothly as we try and make our living. This interruption makes me very nervous and I have been checking my temper so far. Some visual progress would be better than none. I suspect they're not telling us everything, but am hoping there's light at the end of this tunnel. Even if it's a pilot light..
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Post by snaplongtimer on Nov 29, 2018 20:40:17 GMT
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Post by Disillusioned on Nov 29, 2018 22:46:46 GMT
When all of this clears and we are up and running again (hopefully by next week sometime as is stated ugh) I would like to know the protections we had on our system prior to this event compared to what we have now and why this probably won't happen again. I would also like an allowance of active key cards for every club to use for an emergency in cases like this until it is proven we are using a stable product. The activation of these keys I would not want to be charged for nor have ongoing fees associated with. We are owed this. What are the damages we will endure by next week or the following week if it takes that long? I have a stack of people needing to renew or sign up NOW. I am hoping these people stick around till this problem is resolved. I offer free workouts during staffed hours for these people just to keep them interested in joining. At least I could engage these people and connect with them. As someone mentioned previously, many zees depend on operations running smoothly as we try and make our living. This interruption makes me very nervous and I have been checking my temper so far. Some visual progress would be better than none. I suspect they're not telling us everything, but am hoping there's light at the end of this tunnel. Even if it's a pilot light.. It's not a pilot light, it is however an oncoming train! |
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Post by determined1 on Nov 30, 2018 16:07:15 GMT
Assuming they're able to get things back online. I would highly advise everyone to have their own Disaster Recovery strategy. This can easily be achieved with a secondary CRM system and about 20 pre-authorized guest cards. It may be annoying, but you'll have to add member billing and data twice. There's also a question for the other CRM vendor, which is, what's your DR plan if a hurricane/wildfire/earthquake, etc wipes out your data center?
I had very little confidence in corporate prior to this, but now that's been brought down to zero confidence.
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Post by thatkidfromjersey on Nov 30, 2018 16:20:13 GMT
Assuming they're able to get things back online. I would highly advise everyone to have their own Disaster Recovery strategy. This can easily be achieved with a secondary CRM system and about 20 pre-authorized guest cards. It may be annoying, but you'll have to add member billing and data twice. There's also a question for the other CRM vendor, which is, what's your DR plan if a hurricane/wildfire/earthquake, etc wipes out your data center? I had very little confidence in corporate prior to this, but now that's been brought down to zero confidence. Good suggestion. Can anyone recommend some good software that will work with 24 hour access? I've been looking into gym master but it would be nice to have a few other alternatives. |
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